Office Engineer

Mark Christian C. Agapito, MCP, MCTS, MCITP, MCSA

**************@*******.*** +63-905-***-****

L216 B30 Green Gate Homes Subdivision Phase 2, Malagasang II-B

Imus, Cavite, Philippines

Career Profile:

A highly goal oriented, analytical and accomplished IT professional with ten years of progressive experience in the field. Facing issues and challenges with determination and a can-do attitude with the objective of achieving the best outcome for my customers.

Technical Proficiencies:

Networking Knowledge: DHCP, DNS, TCP/IP, Wireless, IPv4, Basic CISCO Phone, Router, Access Point and Switch Configuration, SonicWall Configuration.

Hardware Knowledge: Ability to diagnose and analyze any kind of Laptop, Desktop, Server and any other device’s problem.

Software Knowledge: MS Office (Lync, Visio, Project, Word, Excel, Power Point, and Outlook), HTML, Adobe Photoshop & Dreamweaver, SwishMax, Manage Engine Service Desk, Backup Exec, and ESET Nod 32.

Operating System Knowledge: Windows 9x/XP/Vista/7/8, Server 2003/2008/2012 (AD Services, F&P, DNS, DHCP, DFS, Folder Redirection, Group Policy, WSUS, Backup)

Professional Experience:

Unlimited IT LLC, Dubai, U.A.E.

IT Consultant

December 20014 – December 2015

-Jobs Description:

oManaging server for active directory, file and print, DHCP, DNS, WSUS, Group Policy, DFS Management and Folder Redirection.

oManaging Wireless and basic access point.

oManaging File server for backup restore using Symantec Backup and Windows Backup application.

oCISCO Phone and Access Point Basic Configuration

oConduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.

oSetup and support smartphones including iPhone, Android, Blackberry and other as needed.

oResponsible for Editing / Modifying Company Profile and Website.

oResponsible for Mentoring, leading and coordinating junior members of the team.

oResponsible for maintaining AVAYA Phone System

o3rd party support for clients using Office 365 and Rackspace mail server.

oMeeting and working with the clients to determine requirements

oAnalyzing IT requirements and giving them advice on the use of IT

oManaging MS Exchange 2007 / 2012 and Office 365

-Projects:

oOver 20 Mail Migrations including Exchange to Office 365

oServer Upgrade / Migration

oOffice Setup

CarFax Private Tutors FZ-LLC, Dubai U.A.E.

Alltech MiddleEast, Dubai U.A.E.

MindLab, Dubai, U.A.E.

IT Engineer

January 2011 – December 2014

-Managing server for active directory, file and print, DHCP, DNS, WSUS, Group Policy, DFS Management and Folder Redirection.

-In-House IT Engineer for Oil and Gas Company.

-Setup and support smartphones including iPhone, Android, Blackberry and other as needed.

-CISCO Access Point and Voice Basic Configuration.

-Mail Management for Rackspace, MS Office exchange and Office 365.

IT Technician / Graphic Designer

December 2008 – December 2010

Job Description:

oInstalling and configuring computer hardware / operating systems and application;

oMonitoring and maintaining computer systems and local area network;

oResponsible for modifying company profile and business card.

oResponsible for maintaining company website (www.Unlimited-it.ae) website.

oInstall and configure local area data communications network for Data / Voice.

oRemote support of on-site technicians and end users.

oMS Exchange 2007

Projects:

oHastie International – Qatar Office (June 2010): Server Installation, Office and Network Setup

Multimedia Designer / IT Personnel

AJS Inflow (Doctor-Dubai.com), Jebel Ali, U.A.E.

April 2008 – December 2008

Multimedia Designer / IT Personnel

-Creating animations banner, flash slide shows and logos

-Install, upgrade, support and troubleshoot Windows and Microsoft Office Application

-Performs general maintenance task on all computers and peripheral equipment

-Virus Troubleshoot and Removal.

IT Lecturer / Hardware and Software Coordinator

Informatics Computer Institutes, Imus, Cavite, Philippines

August 2006 – March 2007

-IT Lecturer for PC Troubleshooting, Web Design and Basic C Programming

-Perform works with the purchasing department to purchase hardware and software.

Professional Certifications & Trainings

Microsoft Certified Solutions Associate (MCSA)

oWindows Server 2012 [E281-7602]

oWindows 7 [D992-3109]

Microsoft Certified IT Professional (MCITP)

oEnterprise Desktop Administrator on Windows 7 [D763-7925]

oEnterprise Desktop Support Technician on Windows 7 [D694-0997]

Microsoft Certified Technology Specialist (MCTS)

oWindows 7, Configuration [B980-0905]

Microsoft Certified Professional (MCP) [E072-5083]

Educational Summary

Bachelor Degree in Computer Engineering, AMA Cavite - University, Philippines, 2006

Personal Details

Name : Mark Christian Cerrada Agapito

Date of Birth : December 29, 1985

Civil Status : Married

Passport Number : EB8865882

Passport Expiration : 5th August 2018

Nationality : Filipino

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