Customer Service Administrative Assistant

Dedra Johnson- Ndiaye

**** ********* ********** **** *** E Dunwoody, GA. 30360 ********@*****.***

OBJECTIVE

To secure a position in an organization that I can utilize to develop my skills, in order to grow within the company.

SKILLS AND QUALIFICATIONS

Computer Skills

Leadership

Integrity, team work, and creativity

Professionalism

Strong customer service

High goal achiever

Personal manager

Strong ethical behavior

Excellent written and verbal communication skills

Speech clarity, Active Listener

Oral Comprehension

Oral Expression

Fluency of ideas

Social Perceptiveness

Persuasion, Coordination

Critical Thinking

Service Orientation

Dedicated to respect for the diversity

Team player, Decision maker

EXPERIENCE

Benevis, LLC 11/2014-Present

Scheduling inbound calls patient appointment

Making outbound calls to rescheduled missed or canceled appointments

Filling out patient complaints form and troubleshooting

Update appointment scheduler report

Scheduling online request appointments

Scheduling online callback appointments for Boomerang patients

Coaching peers side by side

Verify and update patients information

Taking surveys for local Kool Smiles and Resolution Dental offices

Kroger Company

2/09-11/14

Front End clerk

Customer Service representative

Supervised 5-6 employees on the front end

Greater Community Daycare

10/02- 01/09

Toddler teacher and bus monitor

EDUCATION

Herzing University

Atlanta, GA

Masters of Business Administration with dual concentrations in Management and Human Resource

Bachelor of Science in Business Management

March, 2016 Expected graduation date August 2016

December, 2014

GPA: 3.65

AWARDS AND ORGANIZATIONS

Member of Herzing University Alumni 2015-Present

Contact this candidate