Manager Customer Service
Resume:
Robert Sanderson, MPA
***********@***.***
EDUCATION:
Master of Public Administration (MPA), George Mason, 1996
BA History, Minor Political Science, Virginia Tech, 1992
CERTIFICATIONS/COMPUTER SKILLS: MS Word, PowerPoint, Excel, SharePoint, Visio, Adobe, Privia and Shipley Proposal Methodology.
SUMMARY OF EXPERIENCE
Mr. Sanderson is an experienced proposal manager, proposal writer and technical editor with over 14 years of progressively responsible positions in managing, writing and editing large proposals, technical documentation and marketing efforts. He has an extensive background in, proposal management and proposal coordination for Federal, Department of Defense (DoD), State and Local and commercial clients. He is a successful communicator as a supervisor or staff member in rapid and deadline driven environments. Mr. Sanderson has strong investigative skills and is a veteran user of business research tools. He is a team player, and can diligently work in group or solitary environments, giving effective feedback to both superiors and staff. He has working and academic knowledge of Federal, DoD, and Intelligence Community issues.
EXPERIENCE:
Senior Proposal Manager, Software AG August 2013 – Present
Mr. Sanderson is a Senior Proposal Manager responsible for planning, managing and running Federal, state and local, commercial and education proposals. He is responsible for proposal readiness planning, resource allocation, proposal production and delivery and management of assigned internal resources. Mr. Sanderson helps drive new business through use of innovative win theme sessions, storyboarding, mockups, war room procedures and effective Blue, Pink, Red and Gold Teams.
Responsibilities:
Mr. Sanderson manages the RFP response process by reviewing RFI’s, RFP’s, Sources Sought and unsolicited proposal responses.
Mr. Sanderson is involved in all aspects of proposal management including proposal response development, proposal writing and compliance, and technical subject matter organization for proposal efforts.
He co-develops, edits and maintains proposal team policy, procedures and guidelines.
Mr. Sanderson ensures that proposal activities are executed in accordance with Software AG policies and procedures, and tailors processes and procedures as required by the size, scope, scale and timing of the opportunity.
Mr. Sanderson coordinates with Business Development, Business Operations, SME’s, Product Marketing and Professional Services to shape a winning proposal from the customers’ requirements and capture strategy.
Proposal Manager, STG Inc., Reston VA February 2013 – August 2013
Mr. Sanderson is responsible for ensuring that the solution contained in the proposal documents and oral presentations are presented in a creative, compelling and compliant manner. He takes end-to-end ownership and command of proposal development and related support processes, including down-select questions, written proposals, oral presentations, Evaluation Notices (ENs), and Final Proposal Revisions (FPR). He proactively develops, maintains, and applies proposal planning process for each proposal, including outlines, storyboards, themes, action items, etc. He leverages existing archived proposal information and provides guidance to proposal writers/contributors within STG and its subcontractors. He communicates proposal-related requirements and status with senior management, as appropriate. Mr. Sanderson, as part of an integrated team comprised of Business Development Directors, Capture Managers, and proposal support staff:
Works with the Capture Managers to develop and articulate technical, management, and phase-in solutions.
Leads and pro-actively participates in the development of oral presentation slide concepts and scripting.
In concert with the Capture Manager, plans and coordinates the schedule for results-driven storyboarding/story-lining, kickoff, and review meetings.
Proactively develops strategic win themes and discriminators.
Defines and manages the proposal response schedule in conjunction with the Capture Manager.
Performs quality check of all proposal sections and volumes.
Responsible for proposal accuracy and quality.
Proposal Manager, Telos Corporation, Ashburn VA March 2007 – January 2013
Mr. Sanderson developed and managed Federal and DoD proposals from inception to delivery. He effectively took information from Business Development staff members and Capture Managers and wrote compelling proposals that clearly demonstrated why his team offered the best value. His efforts included advanced editing, creation of tables, charts and figures, as well as development of templates for past performance and resumes. Mr. Sanderson was also the lead Technical Writer and Quality Control specialist for Telos' Pentagon Telecommunications Center (PTC) project where he edited and developed Standard Operating Procedure (SOP) manuals and monthly status reports. Mr. Sanderson led winning efforts for over 50 proposals including the DHS IA Compliance Tool, NETCENTS rebid, FedRamp 3PAO, and various task orders for USDA, GSA and DoD.
Lead kickoff, Pink Team, and Red Team meetings.
Managed proposal outline, compliance matrix, and schedule.
Contributed to win strategies during the pre-RFP phase by working closely with the capture team in strategy sessions.
Storyboard development and review.
Lead proposal reviews, ensuring compliance with solicitation requirements and incorporation of win themes and messaging.
Interviewed DoD and Civilian operations personnel to gather key experience data, success stories, and discriminating accomplishments.
Managed work of technical and management contributors, proposal center writers, production staff, and subcontractors to achieve high quality, compliant, responsive, and competitive proposals.
Reviewed and rewrote proposal inputs and coordinated with technical and management personnel to ensure accuracy.
Reviewed and edited proposals and related documents for completeness and compliance with editorial standards.
Proposal Specialist/Manager, Computer Associates, (CA Inc.) April 2005 – March 2007
Mr. Sanderson developed winning proposals in response to Federal and DoD RFP's, RFI's and RFQ's. He created proposal teams from the start up phase including development of kick off meetings, schedule events, Pink Team, Red Team and final proposal submission. He worked with sales team to create capture strategy, win themes and executive summaries. He assisted in proposal wins with CA's eTrust security software, Unicenter and other CA products for DISA, DoD, USGS, SSA, FAA, Customs, NSA, CIA and other Federal agencies. He updated and utilized the Pragmatech Corporate Database as well as designed proposal templates for the Federal Team.
Proposal Specialist, MAXIMUS Inc. August 2003 – March 2005
Mr. Sanderson created compliant and winning services proposals based on State, local and Federal RFP's using the Shipley Associates proposal guide as a key tool. He coordinated with writers and management to develop proposals that were competitive, responsive and compliant. He collected and maintained a library of RFP's, proposals, staff resumes, project abstracts, business unit performance statistics, corporate qualification statements and other pertinent information used in MAXIMUS proposals and marketing materials. He Compiled information for marketing materials and presentations and collected and maintained statistics that reflected the quantity of services provided by MAXIMUS and provided this information as needed for proposals and marketing materials. He successfully supported MAXIMUS major wins including Los Angeles Unified School District, California Healthy Families and Cook County, Illinois, Child Support Enforcement.
RFP Coordinator, MAXIMUS Inc. March 2002 – August 2003
Mr. Sanderson ordered, received and distributed Request for Proposals to interested business units. He developed leads in 40 new proposal wins generating new revenue for MAXIMUS. He tracked over 8,000 bid opportunities over tenure of position. He developed MAXBIDS database to track RFP due dates and division responses. Mr. Sanderson Created working relationships with over 25 procurement officers.
Manager Content Operation, Reuters/Factiva 1999 – 2002
Mr. Sanderson managed a staff of eight Source Analysts who ensured loading and indexing of content for Dow Jones Interactive (DJI), Reuters Business Briefing (RBB) and Factiva.com products in accordance with published quality standards and customer expectations.
Accountable for the day-to-day processing, indexing and managing of all content within Factiva, achieved a 97% on time rating for new content.
Executed comprehensive programs for monitoring timeliness and completeness of content and quality of coding; a 94% accuracy rating, up from 87% was achieved through effective training and feedback to staff members.
In conjunction with Project Managers (Content Management), specified and prioritized the addition of new content to Factiva products, added over 350 new sources during tenure.
Responded rapidly to customer service queries concerning all DJI content and RBB content indexed in the USA, established a superior rating in creating quick responses to queries.
Generated over 250 direct leads for new sales of which 30 companies bought the revised Factiva.com product.
Senior Source Analyst, Reuters 1997 – 1999
Mr. Sanderson delegated source analysis duties to a staff of seven to create timely, accurate and
detailed abstracts about political, business and general news stories from over 7,000 sources.
Cybrarian, created and distributed online baskets of news and market reports to clients such as Lucent, Merck and Andersen Consulting as well as supported and trained Reuters sales staff.
Developed and maintained Coding and Taxonomy Systems group by helping to create Reuter's Intelligent Indexing. Created a company profiling and indexing system using a Symbology system based over the Internet.
Source Analyst, Reuters 1995 – 1997
Mr. Sanderson abstracted and maintained historical text database for Reuters Business Briefing, promoted after six months to Lead Analyst after designing revamped industry classification guide. He was an online editor and indexer for internationally circulated newspapers, magazines, press releases and third party news briefs. He effectively and efficiently classified news items into lists of topical interest and coordinated the indexed publications according to type of publication, subject, topic and geographic location.
Intern, Senator John Warner 1994 – 1995
Researched and prepared constituent responses and position papers for Senator Warner's Legislative Assistant's and staff. Attended Budget and Defense committee meetings and filed reports to staff. Created position papers on Motorcycle Helmet Laws and Defense Contract regulations.
Disaster Assistance Employee, FEMA 1992 – 1994
After the devastating effects of Hurricane Andrew in August 1992 and the Mississippi River floods in 1993 Mr. Sanderson participated in the Federal Task Force sent to aid in the recovery and restoration of disaster stricken communities.
Established and maintained vendor contracts for temporary office space, local hires, and provided logistical support for all operational needs.
Liaison between Federal, State and local authorities.
Implemented updated staff payroll and situational reports for the Federal Coordinating Officer.
Interviewed and advised citizens on eligibility for Federal Disaster Assistance.
Audited travel vouchers and payment schedules.
Issued and signed all temporary housing and emergency assistance checks for constituents.
Supplied daily and weekly check writer reports to FEMA headquarters.
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