Customer Service Assistant
Resume:
TAZIMA Premji
*** ***** ****** ******, ***** York, ON M3C 4C1
*********@*****.**
SUMMARY OF QUALIFICATIONS
Over ten years’ experience in general administration as an Accounting Analyst in Accounts Receivable, Accounts Payable, Reinsurance, Budgeting and Financial reporting.
Ability to build strong relationships between clients and co-workers with excellent interpersonal skills.
Detail oriented and analytical.
Easily adapts to change and learns new concepts quickly and excellent ability to work well individually or as a part of a team. I was involved in testing various systems as an enhancement and working with various team members with different cultural backgrounds. We worked very well together as a team and the projects were done in a timely manner.
Always completes tasks within allocated deadlines by being organized and effective. I ensured that all balance sheet reconciliations were completed on time.
Proficient in Microsoft Word, Excel, Outlook, Microsoft Access and various Oracle systems such as PeopleSoft, Lawson, Financial Information Systems (FIS),Cognos, Banner, QuickBooks and knowledge of financial software with emphasis on finance and logic functions, software analytical tools and macros for financial spreadsheets and databases.
Proficient in written and verbal communication.
Work Experience
CENTENNIAL COLLEGE, Toronto Oct 2015
Budgeting Assistant (Part-time)
Coding Invoices, preparing Purchase Requisitions/Purchase Orders by ensuring that all invoices have been paid for to have prompt delivery of service to all stakeholders
Processing Expense reports and Visa Statements for Faculty and Staff
Reviewing monthly General Ledger accounts and Management reports to ensure that all accounts have been coded correctly and all reports are up to date with information
Entering Budget information into Adaptive Planner from AISmartR reports
CENTENNIAL COLLEGE, Toronto Aug 2015
Program Information Officer (Part-time)
Responded to inquiries from students, faculty and staff for inquiries and corresponding with them as needed in a diverse environment
Ensured that student inquiries are properly directed, recorded, and responded to as required.
Provided coverage at front desk when required
Processed teaching contracts for part time instructors in accordance with College policies.
Provided guidance to Chair on enrolment of courses for students
Monitored enrolment and provided feedback to Chair
BLUE CIRCLE CONTRACTING INC, Toronto 2013-2015
Accounting Co-ordinator (Part-time)
Create Invoices and statements from customers and vendors
Input information in QuickBooks
Reconcile bank statements to QuickBooks
Make journal entries to expense and revenue accounts on a monthly basis
Follow up with customers with aging items
Ensure that HST is filed quarterly to Revenue Canada
Prepare reports from QuickBooks
PACIFIC LIFE REINSURANCE, Toronto 2011-2013
Accounting Officer
Reported, produced and analyzed New Business from the Trillium system
Completed monthly journal entry uploads of the Operational system feeds to the accounting repository (FIS) system to ensure smooth transition on the PeopleSoft ledger
Prepared accurate balance sheet account reconciliations
Reported weekly claims and presented to management
Entered data on the operating accounts worksheet as per the bank statement to ensure daily balancing from Citibank and Northern Trust
MANULIFE FINANCIAL, Toronto (Reinsurance Division) 2000-2011
Accounting Officer
Reported, produced and analyzed New Business from the Trillium system
Uploaded monthly journal entries from Statement Admin and the Life Financial area to the general ledger using the FIS and Lawson Essbase system
Accounted for the calculation, posting and settlement of the quarterly Affiliate Reinsurance Agreement billings by using an MS Access database
Computed the intercompany and subsidiary settlements as per E-Treasury, processed bank charges and monitored wires
Prepared accurate balance sheet account reconciliations on a quarterly basis
ONE STOP TICKET STOP, Toronto 1996-1999
Assistant Manager
Handled irate customer queries by identifying needs and providing service and possible solutions in a calm and professional manner
Maintained consistent application of inventory management and customer service
Collected cash and deposited daily receipts to the bank
Balanced daily transactions of the company’s books
Created and implemented innovative marketing and promotional events
Ensured shelves and displays were stocked and organized for customer request
AMERICAN EXPRESS, Markham 1989-1996
Intercompany Accountant 1994-1996
Balanced Interclear reports and analyzed intercompany balance sheet account discrepancies
Prepared a monthly summary report for the settlement of all American Express Foreign centres for the transfer of funds or receipt of funds
Prepared monthly journal entries for various Travel and Card cost centres via the Walker Accounting Software; reconciled intercompany accounts with foreign subsidiaries
Co-coordinated formal and informal meetings with other areas to resolve outstanding issues
Reconciliation Analyst 1989-1994
DYLEX MEN’S WEAR, Toronto 1988-1989
Accounts Payable Clerk (Co-op Student) 1989-1989
Sales Audit clerk 1988-1989
Volunteer Experience
Jamati Mukhianisaheba for East York & Thorncliffe Jamat 2012-2015
Baitul Ilm Vice Principal (ITREB Ontario) 2007-2012
Manulife Staff Association President 2009-2011
Manulife Staff Association-Treasurer 2008-2009 Manulife Staff Association-Assistant Treasurer 2007-2008
Baitul Ilm Teacher (ITREB Ontario) 1996-2007
EDUCATION
Bachelor of Arts Degree in Business Administration and Financial Management 1992
4th Level Certified General Accountant
Centennial College/University of Toronto
Reference Available Upon Request
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