Summary: Leadership – Portfolio / Program Management – Engagement Management - Business Intelligence

Leader and IT Consultant focused on analyzing complex business problems, designing appropriate solutions to business needs and managing development and rollout. Strong collaborative leadership coupled with “hands-on” IT experience. Proficient in Program, Portfolio and Project Management and Team leadership with the ability to interact with people at all levels; a successful track record of aligning people, projects, and priorities, effectively bridging the gap between IT and Business. Ability to easily adapt to environmental and organizational change, think fast, and execute with precision. Proponent of Kanban, LEAN, Agile and Scaled Agile principles.

Employment Highlights

Daugherty Business Solutions, Atlanta, GA,

Program Manager / Scrum Master / Product Owner, 2012 to Present

Worked with leadership team to develop and share roadmaps for strategic initiatives.

Engaged with PMO and Process Governance for defining and rolling out Engineering Methodology.

Used HP’s Project Portfolio Management tool for budget, resource and program planning and monitoring activities. Program budgets exceeded $ 10 Million.

Directed Project Managers in managing their project streams and led teams to align execution and delivery.

Planned, executed and delivered projects across lines of service including Residential, Video and Cox Business.

Managed resources across groups including OSS, BSS, TQC, App. Dev, Engineering and IT Operations.

Successfully delivered projects using both Waterfall and Agile. Engaged team members and led collaboration efforts across various teams for successful rollout.

Communicated and managed Technology driven process changes and their impact to the user community. Managed campaigns to raise awareness of the changes within the company.

Guided clients in rollingl out Scrum / Agile framework along with supporting Best practices.

Northrop Grumman Corporation, Atlanta, GA,

Program Manager/Scrum Master, 2009 to 2012

Delivered Programs valued at more than $10 Million across the Center for Disease Control. Collaborated closely with Customer Management and Northrop development teams to define and design innovative solutions.

For CDC’s Office of Infectious Diseases, developed programs and systems for tracking outbreaks and monitoring Infections metrics across Healthcare systems.

Guided a team of Project Managers across CDC divisions to sustain high level of delivery.

As a Scrum master, championed and Implemented Agile / Scrum framework to promote collaboration and delivery of systems and solutions. Delivered Releases every 4 weeks. Guided CDC Product Owner in Sprint Planning and Backlog management using JIRA. Based on the success of the initial project, Scrum framework was adopted / expanded across a number of new initiatives and CDC Divisions.

Trained CDC personnel in best practices and techniques for a successful Program Management Office.

Served as coach and career planning advisor for Northrop Grumman Resources on the CDC account.

Cox Communications, Enterprise Business Intelligence, Atlanta, GA

Business Intelligence Program Manager, 2008 to 2009.

Led Initiatives to leverage Data Warehousing and Business Intelligence Technologies to provide tactical and strategic reporting and dashboards.

Implemented Initiatives to improve Credit and Collections function including standardization of processes across Company locations. Managed development and deployment of dashboards to enhance monitoring and tracking of Credit and Collections across sites.

Tools used included Oracle Rel. Enterprise Edition, Oracle Reports, Informatica and TOAD.

Georgia Department of Transportation, Office of IT Applications, Atlanta, GA

Business Intelligence Program Manager, 2007 to 2008.

Introduced and implemented best practices for Program Management Office with the IT Organization.

Managed federally funded project to consolidate Crash information from various Georgia counties. With its Web Interface, this system would make the Crash reports available in 1 day versus the current minimum of 5 days.

Managed Initiatives across a number of Business Offices including Audit, Intermodal and Traffic Safety.

Engaged the Business Owners to assess needs and to develop Business and Systems Requirements.

AT&T, Atlanta, GA

Business Intelligence Program Manager, 2003 to 2007.

Delivered BI projects to leverage the Enterprise Data Warehouse to provide dashboards and scorecards that addressed critical business needs.

For Marketing, gathered demographic information from third party vendors for current and potential customers.

Led a team to define and build Analytics layer for developing Marketing Campaigns, Segmentation and Product Offerings.

Tools used: Teradata Data Warehouse, Informatica, Analytics using Business Object.

As a Project lead, led Network Operations Group Initiatives to standardize and monitor performance metrics for field technicians.

Designed and implemented a system to both measure and track Field technicians’ performance metrics.

The system, which was based on time and motion studies, was developed to measure technician groups across Installations and Maintenance, Central Office and Plain Old Telephone Service.

Prime Integrator, Network Services Infrastructure

Managed Budgets in excess of $5 Million for infrastructure implementation projects supporting the Enterprise Data Warehouse environment.

Developed designs and contingency plans to address critical requirements like Disaster Recovery and Backup. Managed EDS, Accenture and BellSouth Resources to implement infrastructure for Development, Test and Production environments.

Mirant Corporation, Atlanta, GA

Project Manager, PREMIR Program Management Office, 2001 to 2003

Re-engineered corporate processes while leveraging new technology. Automated Budgeting and Forecasting processes across Mirant Americas using Hyperion Planning tool. A second effort created Management Reporting Scorecards with Strategic data for the company’s management council.

Cap Gemini, America, Atlanta, GA

Principal Consultant, 1995 to 2000

As a Consultant with Cap Gemini, led implementation of Agency Management System at ING Insurance Corp. As a member of the Data Architecture team, developed and communicated requirements for a Customer Relationship Management (CRM) Tool. Processes that were modeled included: Market Management, Channel Management and Offering Information.

Education

MBA

Emory University, Atlanta, Georgia.

BAS

Computer Information Systems, Florida Atlantic University, Boca Raton, Florida.

BS

Chemistry, University of Miami, Coral Gables, Florida.

Professional Development & Certifications

SAFe Agilist (SA) – Scaled Agile Framework.

Certified Scrum Master (CSM).

Certified in ITIL Foundation for Service Management.

HP’s Project Portfolio Management Tool (PPM) in-house Training.

Certified Project Management Professional (PMP).

Certified Six Sigma Green Belt.

Member, PMI.

Member, TDWI (The Data Warehousing Institute).

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