Customer Service Information Technology

Name: Frank Manuel Piñón González

Home address: **** ******* **. *****. *******. 33615

Cell Phone: 813-***-****

email: *********@*****.***

Education:

High School Instutitute.(1988). Las Tunas.Cuba.

Sociology Degree.(2012).University Las Tunas. Cuba Certification and Post Degree.

Windows Network Management Certification. Havana University. CUJAE Marketing of Business. Post Degree. University of Camagüey. Cuba Financial Administration. University Las Tunas.

IT Systems, hardware, installation/service.

Work experience:

1995-2006

IT Director. Electrical Enterprise.

Responsibilities:

Design and managenement of networks and automated data process. 1992 – 1994

Director of the Main Computer Data Center.

From August 1988

Technical service specialized in the Information Technology. Main Computer Data Center. Other skills

Technical service in the Information Technology, electronics and Telecommunications areas, Little, median reparations of Information-technology equipment, configuration, design and assembly of computers.Ability to diagnosis problems on IT Network Equipment. Technical knowledge of LAN/WAN, and TCP/IP, DHCP, and DNS services, thorough knowledge and experience of Microsoft OS for PCs and servers, routers, switches, firewalls, Familiarity with MS SQL server, Active Directory, and IIS

Ability to establish and maintain effective working relationships with co-workers and leaders. Strong problem solving and customer service skills. Capable of seeing a task through to completion.

Strong organizational skills

Performance and productivity improvement.

Excellent verbal and written communication skills, fluent in the English and Spanish languages. Learn quickly and share knowlege with a co-workers, like to teach. Capable of multi task, focused, proactive and eager to learn the new IT technologies. Spanish-English speaker.

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