Maintenance Technical Support

Gilbert A. Kirton

Desktop Engineer

Desktop Engineering * Leadership * Training * PC Diagnostics * Deployment Expert

Skills:

Active Directory Management

Group Policy

System Center Configuration Manager (SCCM) 2007/ 2012

Windows OS

Mac OS

PowerShell Scripting

CompTIA A+

Excellent Communicator

Software Installations

Hardware Support

Workstation Set Up

Printer Support

Professional experience:

Independent Contracting July/2015 -- Current

Completing independent desktop projects for local businesses and personal network.

SCCM/System Deployment and Reimaging Apr/2015 – July/2015

Amsys/Blank Rome Law Firm- Philadelphia, Pa

Setup and Pull down new image to Surface Pro 3 Tablets

Ensure Executive clients have all necessary files migrated to new systems and that their Surface Pro 3 has all add-ons in working condition.

Reimaging of the replaced systems with basic Win 7 OS

Packaging and Reimaging of newer pcs for Board rooms and Meeting rooms

Desktop support for Philadelphia Office employees as needed

SYSTEM ADMINISTRATOR

CompuCom/Cigna – Philadelphia, Pennsylvania Sept/2014 -- Mar/2015

Conference Telesuites –maintaining and setting up the audio and video for the users meetings with other Cigna sites.

Server maintenance – hard drive replacement and tape changing as well as sending server tapes out to Iron Mountain for offsite storage.

Lan communication closets maintenance and checks

UPS battery Maintenance and changes

HP MFC printer setup and configuration

Quarterly Building server and Power maintenance involving the racks and switches being checked for consistency.

Hpsm ticketing system and supporting of clients and Lenovo Hardware and peripherals

Daily PCM Checklist of all Lan and Server equipment in building

Utilize MS Windows 7, MS SharePoint 10, MS SQL Server2010, Hpsm, Hpam,

SCCM MDTS AD DART or Disaster Application Recovery Tool, Citrix Receiver, Outlook, Lync, HOD, Adobe XI Pro Confluence 5.0

MS Office 2010, HP EWS and MS Lync on a daily basis

DESKTOP CONSULTANT 2012 -- 2014

Peak Systems Inc. – Field Desktop Consultant

PC and systems configuration projects

Printer configuration and setups

Win 7 refresh and deployments

IOS devices and Mac systems configuration and trouble shooting

Mobile Wireless Center Technician 2011 -- 2102

AT&T Contractor

WIRING AND MAINTENANCE OF AT&T Cell phone towers and network centers in the East coast and southern division scaling from boston to Florida

Installing replacement plugs and refitting and maintaining the Cell phone Network center

Replacing batteries for hard to reach and common AT&T cell phone signal towers in busy and remote sites year round.

TECHNICAL SUPPORT CONSULTANT 2006-2013

Contract Assignments for: GSI Commerce/ RHD/CompuCom-Cigna/Astra Zeneca/Vanguard–Philadelphia, Pa

Setup network and workstations for the business owner

Configured and setup the printers and email accounts

Remotely and on call attended to any system and application needs

Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards

Utilized and used AD, MS Office 2010 on a daily basis

Education & Certifications:

Cittone Institute of Philadelphia

HDI Help Desk Certification

Certificate of Completion (2009)

CompTIA A+

Certificate of Completion (2004)

George Washington High School

General Studies

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