Customer Service High School

Jennifer Rogers-Delobel

*** ****** ** *** *, Dover De, 19901 * Cell: 302-***-**** * **************@*****.***

Professional Summary

Highly ambitious professional with background in customer service, excellent at juggling multiple tasks, and working under pressure. Reliable and honest team player with strong communication skills.

Skills

Exceptional communication skills

Quick learner

Creative problem solver

MS Windows proficient

Point of Sale system operations

Highly responsible and reliable

Strong written and verbal communicator

Self-motivated

Detail-oriented

Time management skills

Upbeat, friendly, and positive attitude

Excellent customer service skills

Work History

Server, 07/2015 to present

La Hacienda – 1171 Bay Rd, Dover, Delaware, 19901

Answered guests inquiries and resolved issues promptly

Delivered exceptional, friendly, and fast service

Answered questions about menu selections and made informed recommendations when requested

Accurately recorded orders

Worked as a team to serve food and beverages to guests as needed

Skillfully anticipated and addressed guest needs

Effectively communicated with kitchen staff regarding guest allergies, dietary needs, and other special requests

Routinely cleaned and stocked dining area, storage areas, and service areas

Handled money and bank cards on a daily basis

Hostess, 06/2014 to 07/2015

Red Lobster – 271 North Dupont Highway, Dover, Delaware, 19901

Promptly and empathetically handled guest concerns and complaints

Demonstrated integrity and honesty while interacting with guests, team members, and managers

Greeted customers and provided excellent customer service

Reported to all shifts on time wearing a neat, clean, and unwrinkled uniform

Held supply keys

Hostess, 07/2013 to 06/2014

Applebee’s – 4110 South Dupont Highway, Camden, Delaware, 19934

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly

Consistently provided friendly guest service and heartfelt hospitality

Held restaurant and supply keys

Maintained high standards of customer service during high-volume, fast-paced operations

Ensured restrooms were maintained properly

Education

High School Diploma

2012

Polytech High School – Woodside, Delaware

Coursework in Computer Structure and Assembly

Coursework in Computer Networks

First place in SkillsUSA Web Design competition

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