Customer Service Administrative Assistant

JOANNA OSBORNE

*** ***** ***, ******, *** York **531 845-***-**** *******@*******.***

SUMMARY:

Multi-talented professional skilled in Bookkeeping, Administration, Customer Service, Sales, Human Resources and Training. Highly motivated to begin a new career offering continued growth, challenge and longevity.

SKILLS:

Proficient in Microsoft Office Suite, Outlook, CIA (Contracting AIA Software), Adobe Photoshop, Quicken, QuickBooks and the Internet

EXPERIENCE:

Electronic Communications and Cabling, Pawling, NY 1/2012 to Present

Director of Operations

Bookkeeping, including reconciliations, invoicing, estimating, accounts payable & receivable, including collections

Preparation of Monthly financial reports, Budget reports, preparation of bank deposits

Administration creating/preparing proposals, arrange construction meetings

Coordination with Accountants, Attorneys and Business Banking professionals

Preparation of AIA documents for various contracts, Maintain Vendor contacts

Customer service, scheduling and product knowledge

Human Resources, including payroll, hiring, terminations, maintaining employee records, 401K plans

Knowledge of OSHA requirements, state and local laws and codes

Implement new software, Maintain computer information systems

Century 21/Tela Cook, Patterson, NY 1/2000 to 9/2010

Administrative Assistant / Supervisor of all Office Operations (Associate Broker)

Vice President of Century 21 Broker Council for Westchester & Putnam Counties

Director of Putnam County Association of Realtor Board

Assist with Financial preparations of Contracts, Agent Commissions, various industry fees

Prepare and maintain Excel Spreadsheets on various properties

Prepare/deliver PowerPoint presentations, Conduct/Coordinate Meetings

Mentor/Trainer, Advertising Coordinator/Designer, Finance Assistant, Technology Coordinator and Administrator

Administration, including filing, phone management, maintain agent profiles & records

EDUCATION:

Empire State College, Saratoga Springs, NY 2008 - PRESENT

Bachelor of Science Degree in Human Development with a Minor in Business (6 credits remaining)

Studies in Psychology, focusing on human development

Business Management courses including communication and computer information systems

Stratford Career Institute, St. Albans, VT 1998

Computer Specialist

Diploma Earned

References available upon request.

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