With over 15 years experience in coordination and project management

*******@***.*** **** E. Los Angeles Ave. #****, Simi Valley CA 93063 805-***-****

www.VCTibits.com www.linkedin.com/in/ktrupiano

OBJECTIVES

With over 15 years’ experience in coordination and project management in various field such as; Marketing/Advertising, Mortgage Banking, Health Care and Real Estate industries, My goal is to advance my career, through performance, on-the-job training, and education. EDUCATION

California State University Chico

Fall 2016 Bachelor of Arts- Sociology

Bank of America MyLearning

August 2013 QA/QC Standards

May 2013 Legacy Asset Servicing Quality Control

Moorpark Junior College

December 2011 Associates Degree- Liberal Arts

Simi Valley Adult & Career Institute

January 2004 Real Estate Appraiser (License AT037870) ACHIEVEMENTS

Simi Valley Chamber of Commerce August 2014

Bank of America LEAD for Women Ventura County Chapter August 2013 Arts and Culture Officer (Bank of America Community Volunteers) June 2013 Bank of America-Town Hall Recognition- For Outstanding Performance June 2013 Bank of America-Global Recognition- Silver Award May 2013 Bank of America-Global Recognition- Bronze Award December 2012 SKILLS

Effectively display time management skills; Analytic self-starter, detail & results-oriented, proficient in fast paced environment, able to manage multiple projects concurrently. Excellent business communication and written skills. Will implement procedures to successfully complete job duties in the most efficient, cost effective manner to the benefit the client, team, and corporation. Strong computer skills; Proficient in MS Office; Excel, Word, Visio, MS Access, PowerPoint, SQL Server-LPS, AS400, SharePoint, ACI, RealQuest, DataQuick, NDC, QuickBooks, Quicken, Adobe Creative Suite. KIMBERLY A. TRUPIANO

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Kimberly A. Trupiano

EXPERIENCE

Tidbits of Ventura County Ventura County, CA

Owner/Publisher September 2014 – January 2016

Responsible for all aspects of newspaper publication. Utilize Adobe InDesign (Creative Cloud); design, layout, editing, color concepts, ad creation, graphic designs, symmetry, content upload, etc. Work with web printer on weekly basis- upload paper, proof and reviews. Publish online. All marketing and branding of ‘Tidbits’ via social media and networking platforms. Secure advertising contracts; implement billing cycles, account monitoring, and ad creation when needed. Maintain and monitor distribution sites. Create promotions and in-house marketing campaigns. All business accounts payable/receivables; merchant, vendor, etc. Bank of America Simi Valley, CA

Associate Vendor Manager December 2012– August 2014 Responsible for assisting in the execution of the Operational Risk Program. Provide analytical, administrative support within an internal control environment. Assists team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans. Ensures performance scorecards, quality assurance and metrics along with other Global Vendor Management Program deliverables are managed within enterprise standards. Provide proper communication to team, management, as well as key business partners, stakeholders and vendors. Interact with internal associates and attorney vendors to enforce compliance within contract terms, investor and insurer guidelines, and audit for accurate and timely practices. Leverage problem solving, process design and project management skills. Work with internal and external audit, identifying risks and impacts, and communicating issues to management.

Vendor Administrator November 2011– December 2012

Handle administrative tasks related to vendor management. Interact with internal associates, clients and vendors to enforce compliance with contract terms, monitor performance and develop a relationship that is beneficial to both the company and its quality vendors. Compilation, distribution of foreclosure and bankruptcy attorney communications. Communication with attorney network on performance related issues and expectations. Special projects working with the Foreclosure and Bankruptcy Line of Business. Leverage problem solving, process design and project management skills. Work with multiple business partners, as a strong team player, with excellent verbal and written communication skills. Adapts to and addresses changes in priorities quickly. High level of independent work ethic and while maintaining a team oriented attitude. Real Estate Appraiser Ventura County, CA

Independent Contractor June 2004 – July 2015

Perform Real Estate valuations for the residential mortgage and lending industry. Analyze, reconcile, determine and report values using approved Uniform Standards of Professional Appraisal Practice (USPAP) Policies and Procedures. Process accounts payable/receivable, invoicing and reconciliation of client/vendor accounts, expense reports from client/vendors. Maintain compliance and certification level through continuing education and seminars as required per state regulations. AfterMath Claim Science Simi Valley, CA

Assistant HMO Auditor June 2004 – December 2009

Cost containment and recovery firm for leading health insurance companies. Primary function to process claims identified for overpayment from initial request sent to provider, through file completion/closure. Includes verification, research, and review of all; member eligibility, state regulations, provider exclusions, and provider contracts. Primary Liaison to health providers across the country. Interfaced with support divisions and vendor relations throughout the country. Active participant in quarterly corporate compliance audits. Successfully recovered over $2 million in over-payments for AfterMath. Recognized for contribution to the firm - received performance promotions and bonuses during my tenure. 3

Kimberly A. Trupiano

2013 YEAR END PDP

In December 2012, I received a promotion to ‘Associate Vendor Manager’ -Key goal was to perform quality control functions against scorecard associates utilizing the existing QC template and provide team managers with monthly results.

Since the inception of my new role, my job performance has exceeded the expectations set before me. This is evident through my job performance as both an individual and team contributor. The following recognitions were awarded for my performance;

• Global Recognition- Bronze Award 12/12 (Received in Jan/Feb 2013)

• Global Recognition- Silver Award 5/13

• Town Hall Recognition- For Outstanding Performance 6/13 As an individual contributor, I single handedly took the initiative to expand the role; closing gaps to improve the audit process. These efforts enhanced my role as a team contributor facilitating compliance with Risk Audit for the first time since the inception of ANFM. Outlined below is a list of both roles and responsibilities taken on, in addition to the reporting, job aids and processes outlines created. Roles and Responsibilities include but are not limited to, the following;

• Provide analytical, administrative support within an internal control environment

• Assists team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans

• Ensures performance scorecards, quality assurance and metrics along with other Global Vendor Management Program deliverables are managed within enterprise standards

• Provide proper communication to team, as well as key business partners as needed

• Interact with internal associates/team managers to enforce compliance

• Leverage problem solving, process design and project management skills

• Work with internal and external audit, identifying risks and impacts, and communicating issues to management

• Responsible for analysis and assessment of issues, providing support to business units within LAS, working with internal and external audit, identifying risks and impacts, and communicating issues to management.

• Work independently, utilizing my previous audit experience, problem solving skills, excellent verbal and written communication skills, proficient use of Microsoft Office Products (word, excel, power point), self- starter, flexible and able to change priorities quickly and can adapt to address changes in priorities.

• Responsible for downloading large amounts of data and reconciling that data to Monthly Audit Results with individual associate breakdowns.

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Kimberly A. Trupiano

• Responsible for analyzing and organizing datasets to prepare monthly reports and analysis of trends

• Research and analysis of significant variances/trends for various LOBs

• Extract data as needed to support the analysis and tracking of metrics related to numerous process/LOBs initiatives.

• Work in a cross-functional capacity to act as a resource to other departments to provide support for quality control functions within ANFM.

• Responsible for assisting in compiling audit reporting and other information to support the preparation of the annual audit results by process as well as associate.

• Build reports and spreadsheets and perform other related duties as assigned by management.

• Perform core compliance functions.

• Advise on a full range of compliance issues associated with ANFM

• Review, enhance, audit, and maintain compliance programs.

• Developed policies and procedures that reflect changes in business, regulation, and developing views on internal audits

• Respond to inquiries and audits from upper management

• Keep current on recent compliance and regulatory issues, trends and upcoming developments.

• Perform other duties as needed.

• Possess strong attention to detail toward the production of quality work output

• Excellent verbal, written, analytical, and organizational skills

• Ability to build smooth working relationships.

• Strong analytical and problem solving skills.

• Highly flexible and confidential with all matters

• Train and mentor additional audit team members

Built out the following reports, process/procedure outlines, and job aids;

• Monthly Audit Results Initial- Broken down by process, team, and associate

• Monthly Audit Results Reconciled- Broken down by process, team, and associate

• Monthly Audit Results Final- Broken down by process, team, and associate

• Monthly Audit Results Critical- Broken down by process, team, and associate

• Annual Audit Results- Broken down by process, team, and associate

• Annual Trend Tracker

• Audit Process and Procedure Outline (in-house guide)

• ANFM- Audit Process Design (Published to ANFM process map 6/27/2013)

• Legal Entity Name Log

• Associate Performance Scorecard

• Combination associate results (providing results where associates worked multiple processes)

• ‘Transitional Firm’ Monthly Audit Results

• ‘Secure E-mail/Signature’ Monthly Audit Results

• Associate Performance Results Log (Century Club)

• Post-audit ‘Master’ verification step

• Associate Performance Template

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Kimberly A. Trupiano

• e-mail templates

• Audit process templates

• Audit process check list/log

• Shared audit calendar

• Worked with management to streamlined rebuttal process.

• Assisted Risk/OCC auditors in compliance review and in-house audit process

• Improved turnaround timelines, set up process

• Hosted Audit process/procedure meetings; PowerPoint presentations, meeting materials, and meeting notes. Education Exceeding Mandatory Required;

• Legacy Asset Service Quality Control Overview I- May 2013

• Legacy Asset Service Quality Control Overview II- May 2013 Exceeded Corporate Social Responsibility;

• Participated in American Red Cross Blood Drive- December 2012

• Participated in American Red Cross Blood Drive- April 2013

• Bank of America Community Volunteer- Ventura County LEAD for Women Volunteer: Simi Valley Cajun & Blues Music Festival Cajun & Blues Music Festival- May 2013

• Gold Coast Leadership Team 2013- Arts and Culture Officer- June 2013

• My Environment Ambassador

December 13, 2013

In additional to progress notes from 1st & 2nd quarter, overall enhancements were made to the audit process on a monthly basis, examples include but are not limited to; Formula corrections, Formula additions, QA measures, QC measures, Process updates, and new metric training. The following procedures, reporting, and processes were also incorporated into the Scorecard Audit Process;

• Associate Performance Scorecard

• Combination associate results (providing results where associates worked multiple processes)

• ‘Transitional Firm’ Monthly Audit Results

• ‘Secure E-mail/Signature’ Monthly Audit Results

• Associate Performance Results Log (Century Club)

• Post-audit ‘Master’ verification step

• Associate Performance Template

• e-mail templates

• Audit process templates

• Audit process check list/log

• Shared audit calendar

• Worked with management to streamlined rebuttal process.

• Assisted Risk/OCC auditors in compliance review and in-house audit process

• Improved turnaround time lines, set up process

• Hosted Audit process/procedure meetings; PowerPoint presentations, meeting materials, & meeting notes.

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Kimberly A. Trupiano

REFERENCES

Lisa Tarpley 805-***-****

MZA Associates- Project Manager

******************@*******.***

Sasha Rainey 805-***-****

PennyMac Home Loans

*****.******@***********.***

Linda Wheeler 805-***-****

Bank of America- Vendor Manager

*****.*.*******@*************.***

Kelly Kramer 805-***-****

Skyline Construction- Project Manager

************@***.***

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