Engineer Systems/Hardware Support

Carlton Neal

**** ******** ***** ***** ******** GA 30058 404-***-****

QUALIFICATIONS

**-** *****’ experience as a Systems Engineer position in a production environment. Responsible for operations, systems design configuration, and support as well as capacity planning for future growth.

Configure devices to networks:(wireless/hardwire).

Troubleshoot technical issues in with corporate Microsoft Windows desktop environments.

Practical and proven experience installing, managing and maintaining: Windows 8, 7, XP Systems, Windows 2003/2008 Active Directory, SharePoint, Exchange 2003/2007.

Proficient in a vast array of web application programming languages, concepts and technologies which include: JSON, XML, Adobe ActionScripting, Flex4.6, CSS, HTML5, JavaScript, SQL, MySQL, device drivers, user interfaces, databases, client/servers.

Proven and practical experience planning and leading a significant technical implementation inclusive of solution changes, upgrades or system reconfigurations.

8 year’s experience designing, configuring, and managing automated systems to IT infrastructure systems, enterprise anti-virus/malware suites, and back-up and recovery tools.

Proven and practical experience conducting a formal solutions evaluations, establishing business cases for enterprise systems and documenting/presenting management level recommendations.

TECHNICAL SKILLS

Hardware:

Strong competency in system design, configuration, testing, deployment and support. System operating system and platforms: Windows:10, 8, 7, XP… RedHat Linux, HP, and Iomega storage solutions.

Extremely proficient in installing, maintaining, troubleshooting and managing the Microsoft Office products particular Exchange 2000/2003, SQL 7.0/2003, and IIS.

TCP/IP, DNS, Ethernet, Firewalls, SAN, NAS, FTP, VPN, VOIP, networking infrastructure hardware and appliances, wiring/cabling, data center hosting and collocation configurations.

Hands-on knowledge of all major IT disciplines (Systems Network, Telecommunications, Database Applications, Facilities).

Application Servers:

Adobe Cold Fusion 11, JRun 4, Flash Media Server 4.5, Flex 4.6, Flash Remoting Server, Breeze, SharePoint, MDaemon, Sugar CRM, IIS, Apache

Development Tools:

Adobe Edge Animate, Dreamweaver, PhotoShop, Illustrator, Fireworks, Contribute, Captivate, Catalyst, Flash Builder, Adobe CS6 Creative Cloud, Eclipse, Altova XML Development Suite, MDM Zinc, Sorenson Squeeze, VirtualDub, UltraEdit, Adobe Premiere CS5.5, Adobe AfterEffects CS6, Adobe Flash Professional.

Languages:

JavaScript, HTML5, PHP, XML, JSON, ActionScript, Coldfusion

Databases:

Microsoft SQL Server 2000, mySQL

PERSONAL SKILLS

Strong interpersonal, oral and written communication skill.

Ability to effectively work with others in order to deliver projects and services request on time and within budget.

Recognize the importance of thorough research and strong documentation while avoiding the dangers of assumptions; especially as it pertains to troubleshooting or project planning.

Ability to utilize task plans for development, testing, and implementation of solutions.

The ability to manage multiple projects, task, and programs simultaneously.

Able to cover details in work, but able to make quick effective decisions when needed.

Able to forecast for growth and capacity needs ensuring best use of existing applications and equipment.

Strong problem solving, analytical, and facilitation skills.

Flexibility to work the hours necessary to meet solution commitments. Ability to develop, conduct and document test plan for solution changes, upgrades and evaluations.

JOB RESPONSIBILITIES

1.Design, Engineering and Planning: Keep abreast of advances in technologies related to those currently installed in RapidScale/CompeteNet’s infrastructure and proactively propose update to the current systems. Assist in the development of RapidScale/CompeteNet’s engineering standards; implementing standards based solutions, and ensure solutions meet business and support requirements. Planner and implementing major software upgrades, ensuring change RapidScale/CompeteNet’s procedures are followed.

2.Production Engineer: Transfer application, data and assets to a viable medium for customers, integration of production systems including DVD/CD duplication systems, Batch Imaging Storage Network, networking production equipment.

3.Maintenance and Administration: Responsible for review, test, and implementation of patches to server environment, in coordination with security conditions. Works with all teams necessary to ensure effective data security, integrity and backup/recovery. Responsible for regularly updating and testing procedures. Maintain and continuously update effective documentation of all system’s infrastructure.

4.Performance Monitoring and Systems Management: Ensure stable performance of the server environments through performance monitoring and tuning. Assist in capacity planning, workload and forecasting techniques to ensure adequate storage, processing power and performance to run RapidScale/CompeteNet’s related systems. Monitor all systems 24/7 and respond as appropriate to correct any failures in these systems. Recommend and implement any software and hardware solution to help maximum uptime and critical network components.

5.Support: serve as tier II and III support for systems related escalations. Assume responsibility for solution resolution. Ensure all changes are properly submitted through the management process. Actively train and assist employees on application and hardware usage.

Carlton Neal

7244 Teakwood Place Stone Mountain GA 30058 404-***-****

EXPERIENCE

July2015 to BrookSource Atlanta, GA

September 2015 Implementation Engineer - Client: Horizon Software

- Traveled to various client jobsites as a representative of Horizon Software.

- Configured Hardware and Peripherals Onsite:

a. System Setup, Barcode, Printer and Network configurations.

b. SQL Configurations

c. Installation of Horizon’s proprietary applications (OneSource/Solana)

- Training Customers Onsite

- Support Hardware/Applications

April 2014 to Tech Mahindra Richardson, TX

June 2015 NOC Network Engineer - Client: AT&T

- Monitored AT&T Mobility Network

a. Tier III NSD Data Accounts

b. Tier II NSD Voice Accounts

- Knowledge of AT&T Applications:

a. GeoLink

b. Quantum

c. Granite

d. RCATS

e. RMAP

f. NEIRM

g.TORCH

h. ACCess7

i. Business Direct

j. SCAMP

k. AOTS

December 2000 RapidScale/CompeteNet Inc, Roswell, Georgia

to April 2014 Senior Hardware/Software Engineer

- Windows 2008 Network Administrator.

a. Configure all PCs, Mobile Devices and Servers within organization.

b. Purchaser of all Servers, PCs and Related items for organization.

c. Contact person for all Software, PCs and Server vendors.

d. Service all Computers and related items within organization.

e. Load applications on all Servers and PCs within organization.

f. Update operating systems and software with required service packs

and update patches.

g. VOIP, Mobile, Wireless Administrator.

h. Email Administrator.

i. Backup Administrator.

j. SQL Administrator.

k. Printer Administrator.

l. Virus Protection Administrator.

m. Technical Support specialist for organization.

n. Forecast future computer advancements and configure the new

technology in to the organization existing systems.

o. Enhancing Network: rewiring offices, configuring wireless access

points or vpn configuration for mobile users.

p. Keeper of all hardware and software Licenses and Warranties.

q. Inventory of all computer related items.

r. Miscellaneous Configuration: Building Computer Desk.

- Mobile Android / IOS coder.

- Senior WebMedia Engineer.

- Production Engineer.

June GUNOLD TECHNOLOGY, Roswell, Georgia

1997 to Systems Administrator & Training Specialist

December

2000 - NT Systems Administrator.

- CD/Floppy Production Manager.

- Quality Tester of software.

- Script Plug-in Coder.

- Technical writer.

- Resident Software/Hardware expert.

- Trainer of WINgs Software.

- Web Developer.

- Hardware Protocol Developer.

- Technical Assistance for Sales Distributors

July 1996 to APPLE CORPS, Atlanta, Georgia

July 1997 Technology Coordinator

- Americorps Member.

- Implement Technology into Schools via Library Power/Project First.

- Installing peripherals.

- PC Training: Teachers/Students/Parents.

- Implementing Internet connectivity to Schools.

- Webpage creator for schools.

- Troubleshooting/Servicing computers.

EDUCATION

Jan.1990 to SOUTHERN POLYTECHNIC STATE UNIVERSITY, Marietta, Georgia

June 1996 B.S. in Computer Science

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