Training Manager

Kris Rafferty

** ******* ******, ***. **, Westwood, NJ 07675

p: 513-***-**** / e: ********.********@*****.***

Profile Summary:

Experienced project manager and training professional with over 13 years’ experience in Market Research and Software related industries.

Career highlights:

Managed $600k training budget for organization clients and internal resources

Provided 25% increase in project readiness through program management

Managed a globally distributed team located in New York and Bangalore, India consisting of 40 people team members

Created a continuous training program for 300 resources, both work force and clients

Specialties:

Excellent communication, presentation, public speaking and persuasive skills. Conversational Spanish, ability to read/comprehend some Portuguese, Italian and French

Employment History

(2011 –2015)

Confirmit New York, NY

Manager, Training and Enablement

Personally managed $600k training program and budget

Provided software training for Sales staff resulting in a 10% increase in Services sold throughout Q1-Q3

Updated training delivery to be more role-focused and technical for internal Support teams

Project Managers received a broader overall training regarding software capabilities while also approving PMP & CXPA certifications

Established $278k continuous coaching program for 10% of workforce

Created quarterly employee skills assessment for potential re-training, resulting in a 100% retention rate for those who participated

Responsible for the training overview for $1million client accounts

Assisted Product Management with vetting, purchasing, testing and implementation roll-out of our $100k Learning Management System

Managed and conducted new product release training for up to 100 internal members

Designed and implemented training materials for delivery of client trainings by firm members

Collaborated with senior management on resourcing and training schedules

Account Manager/Project Manager

Responsible for the coordinating of multiple projects for the firm’s $200k strategic portfolio

Defined and initiated projects, assigned internal resources to manage, design, schedule, and set performance of projects

Ensured the ultimate success of user acceptance testing resulting in a 25% increase in project readiness

Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify the programs which enhanced effectiveness toward the business results

In leading client projects, such as the Office Depot program, I identified the client’s issues and made several recommendations which were adopted by senior management resulting in enhanced status reports

Responsible for the software training and project management for client accounts

Facilitated in-person and virtual (Web-Ex) trainings for classes ranging in size from 6-50 trainees

(2010-2011)

All Global New York, NY

Project Manager/Programmer

Leveraged panel database for doctors in gastroenterology to validate test results from 100 patients with a database of 3000 doctors within a 6-week timeframe for targeted research studies

Managed a globally distributed team located in New York and Bangalore, India of approximately 40 people

Created client satisfaction surveys measuring accuracy, client service and project turnaround time with a 70% approval rating

(2005-2010)

Ipsos Interactive Services Cincinnati, OH

Project Manager/Online Survey Programmer

Created the design, content, development, graphics & programming of online market research tests for such clients as Proctor & Gamble, Ford, Budweiser, etc. Both within the U.S. and overseas

Ensured client satisfaction with all projects via feedback surveys with an 80% success rate

Successfully oversaw and developed several simultaneous, global/multi-lingual online tests & reduced project creation time by 10%

(2004-2005)

MC Management Whippany, NJ

Web Master

Edited and maintained several websites for JR Cigar

Updated main site for "Weekly Specials", JR News and Events, Online Catalog PDF using Adobe

Editor

Converted all of the 8 store business sites to utilize CSS

(2002-2004)

Three Cities Research New York, NY

Administrative Assistant

Duties included switchboard, clerical, expenses

Reports and other administrative responsibilities

Education:

The Chubb Institute, Parsippany, NJ

Specialized in Web Development and Business Programming

Ramapo College of New Jersey, Mahwah, NJ

Coursework: Psychology

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