Manager Team Leader

Tarit Nikunj Aneja

Mob: +639*********

Email Address: **********@*****.***

Statement of Purpose

I am looking forward to always learn, perform and constantly grow with the organization with a high sense of responsibility. I am seeking a challenging and progressive career using inherent strengths and qualities to gain further exposure and experience

Summary of Work Experience

1.Working with IHG Group of Companies as a Fulfilment specialist from September 2015.

2.Worked with M/s Servewell Baker’s & Stores as a Procurement/Operations Manager from March 2014 to Aug 2015.

Roles and Responsibility are:

Maintaining the Account Book.

Implementing new Strategies & standards for smooth operations.

Procuring & Vendor Management.

Implementing Effective Measures for smooth Supply.

Responsible for Decision Making

Responsible for Goal Setting

Responsible for complete satisfaction among the Staff and Customers

Responsible for the Cast float for weekly expense.

Responsible to motivate the Team members time to time.

3.Worked with Xerox, Philippines Manila as a Bilingual Sr. Executive in Consumer Relations Department for Procter and Gamble Campaign handling AAI region from Dec 2012 to Feb 2014.( Worked on CRM SALESFORCE)

Roles and Responsibility were:

Maintaining the roaster for executives

Maintaining the 100% Quality in Email as well as handling Calls

Maintaining inter-departmental Communication.

Working with Customer centric Approach and resolving the issues then and there.

4.Worked with American Express as Sr. Customer Care in India from Jan 2012-June 2012 handling credit Card Campaign. ( Worked on CRM AS 400)

5.Worked as a Quality/Operations Manager with Aircrew Flight Training Academy Philippines from Dec 2009- July 2011.

http://aircrewflightacademy.org

Roles and Responsibilities were:

Responsible for implementation of Quality Manual/Policies.

Responsible for performing internal Audits.

Responsible for Maintaining the Standards under the Regulatory body (CAAP).

Responsible for teaching good flying skills as per SOP’s.

Responsible for Decision Making.

Responsible for Goal setting.

Responsible for Motivating/Inspiring students for learning.

6.Worked With Intercontinental Group Of Hotels; Hotel Crowne Plaza Kuwait as a Concierge Manager from August 2006 to August 2007. ( worked on CRM OPERA)

http://kuwait.crowneplaza.com.kw

Roles and Responsibilities Were:

Responsible for Decision Making

Responsible for Goal Setting

Responsible for complete satisfaction among the Staff and Customers

Responsible for the Cast float for weekly expense.

Responsible to motivate the Team members time to time.

6. Worked with TECNOVA INDIA PVT LTD in an inbound Health care process for 2 years June 2004 to June 2006. (Worked on CRM AS400 MainFrame)

TECNOVA India Pvt Ltd . – (http://www.tecnovaglobal.com)

TECNOVA offers integrated consulting services to some of the best organizations in the world. These services include India Entry Services and Sourcing. Currently India occupies the premier position in offshore BPO work. Public and private sectors have joined hands to brand their off-shore capabilities.

Team Leader : Worked as a Team Leader in the process.

Roles and Responsibilities were:

Responsible for motivation of Team members.

Responsible for quality control.

Responsible for process control.

Responsible for receiving assignments and assigning them to CSR.

Responsible for validating CSR knowledge from time to time.

Customer Support Representative:

Worked as a CSR in Health care (TRANSCARE) - a voice based project for a period of 11 months before ascending to the role of a Team Leader.

7. worked with E-Call International in an outbound process for 1.5 years from Dec 2002 to June 2004, in selling of Credit Cards (As a customer care executive and often used to do verification also.)

Education

2013-2014 Awarded Certificate in achieving 100% for maintaining the Quality in Procter and Gamble Campaign, for the month of April,May, june, july, August,October, December, January 2014.

2012-2013 Awarded as Best Team player while working with

American Express India Pvt Ltd.

2012-2014 MBA in Operations (SCM, Procurement & Planning, Warehousing Logistics) from ICFAI Hyderabad University, India.

2010-2011 Achieved Certificate in Quality Management in Airline Operations by IATA attended in Singapore.

2009-2010 Completed Commercial Pilot License and Flight Instructor from Visayas Aerospace College and Tech, from Philippines.

2007-2008 Achieved Certificate in Management Essential by E- Cornell, while working with CROWNE PLAZA in KUWAIT.

2007-2008 Achieved Certificate in Decision Making by E- Cornell,while working with CROWNE PLAZA in KUWAIT.

2006-2007 Achieved Certificate in Financial Management by E- Cornell, while working with CROWNE PLAZA in KUWAIT.

2006-2007 Achieved Certificate in Up selling by Training Services Pvt. Ltd, (TSA,UK)while working with CROWNE PLAZA in KUWAIT.

2002-2005 Bachelor of Arts from VMRF, Tamil Nadu,University

2001-2002 Sr.Secondary from Delhi Public School,Ranipur,Haridwar

1999-2000 Xth from Delhi Public School,Ranipur,Haridwar

Computer Proficiency

6 months computer course comprising of computer fundamentals;

Win 98/NT/2000/XP

Ms Office

Macro

Internet Operation

Microsoft Certified Professional (2007-2008).

Personal Details

Date of birth : 11 Aug 1983

Languages known : English, Hindi, Punjabi, Arabic (Speaking).

Temperament : Friendly, Confident, Candid and Optimistic

Strengths : Self Motivated, Punctual, Ambitious,

Hobbies : Flying, Reading, Adventurous Trips, Internet Surfing, Listening to Music, Swimming.

Marital Status : Single

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