Customer Service Computer

CURRICULUM VITAE

DAVID JAYSON N. DELACRUZ

Current Address: Green Valley Camaya Zone 6 Mariveles, Bataan Email: *******************@*****.***

Mobile: +639********* / +639*********

Skype I.D: davidjayson3

CAREER OBJECTIVE

Looking for a challenging job opportunity in a well-reputed company, where I can apply technical expertise and experience as well as work hard to increase the profit level of the company.

PROFESSIONAL EXPERIENCE

Organization: Al-Shalawi Int'l Holding Company, KSA. Duration: 23 Nov 2013 – 30 Nov 2015

Designation: IT Support (Hardware/Software)

Project: INITIAL SITE DEVELOPEMENT OF BUFFERZONE, JUBAIL Client: Aramco and Royal Commission of Saudi Arabia Consultant: Aecom Saudi Arabia ltd

SUMMARY OF QUALIFICATIONS

•Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals

• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users

• Supervise complaint ticketing system and follow timely resolution of all work orders

• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software

• Recommend and apply solutions, including on-site repair for remote users DESKTOP SUPPORT SKILLS

• Demonstrated ability to provide user support by means of remote access tools

• Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software

• Documented success in responding all inquiries and tickets in a timely manner Help Desk Technician

• Provided end-user technological support for computer and LAN related issues

• Setup, deployed, and maintained of end-user machines

• Assisted in discovery, research and resolution of technical issues.

• Monitored and responded phone and e-mail requests for technical support

• Maintained Help Desk specific applications and assisted in refining procedures Organization: Narcam Enterprises Co.

Duration: 15 June 2012 – 30 August 2013

Designation: Material Controller

SUMMARY OF QUALIFICATIONS

To arrange warehouse logistics according to the instructions of the Site Manager;

To MANAGE information relevant to arrival of materials at site and their availability at the warehouse;

To coordinate the availability of shipping documentation and feed the warehouse data base with proper information;

Co-ordinate any necessary action to support customs clearance of materials;

To MANAGE the receiving, check, storage and preservation of materials delivered at Site;

To MANAGE the receiving, check, recording and traceability of material certificates;

To issue any supply non-conformities and follow-up the relevant resolution;

Initiate PROCEDURES concerning insurance claims for damage to materials during transport to Site or during erection;

To start the application for insurance claims related to materials damaged during transportation or erection;

To initiate claims against vendors for missing materials and/or non- conformity with the relevant purchase order;

To supply with updated information regarding materials availability at site to support the construction schedule reliability;

To inform about plant material status and delivery forecasts, in order to verify the feasibility of Construction schedules;

To manage the delivery of materials in accordance with material list presented by the same and according to the instructions given by the Supervisors;

To keep records about the handling of materials, using corporate SOFTWARE systems;

Perform feasibility analysis by the Company SOFTWARE System;

To keep on records of surplus materials for possible sale at the end of the job Organization: Philippine Seven Corporation, Philippines (7/11) Duration: 2010-2012

Designation: Cashier Clerk

SUMMARY OF QUALIFICATIONS

•Welcome customers, maintain knowledge and help with the selection of merchandise

• Arrange shopping carts

• Communicate information regarding product availability, ingredients and nutritional information

• Answer the telephone in a pleasant and caring way

• Participate in counting store’s physical inventory

• React to all concerns of customers quickly with a sense of importance

• Maintain cleanliness of store

• Dispose of cardboard waste and trash

• Uphold predefined customer service standards

• Handle cash, change and operate the cash register

• Ensure stock levels on the sales floor are maintained continually

• Organize merchandise pricing, signage and coding

• Maintain freezer items at a secure and satisfactory level VOCATIONAL TRAINING

•Computer Hardware Servicing NC Level II

( Speacial Order (D) (R-IV) No. 0401-CHS-0793-2012 )

•Computer Programming NC Level IV

(Special Order (D) (R-IV) No. 0401-PRG-0818-2012)

AREA OF INTEREST

1. Computer Hardware 3. Procurement

2. Computer Software 4. Warehouse

COMPUTER PROFICIENT

Microsoft Office

Microsoft Visual Studio 8

Adobe Photoshop

EDUCATIONAL PROFILE

Course Specialization School Year Graduated

Bachelor of

Theology

Teaching

Philippine International Bible

Institute

2010

Computer

Technology

Computer

Hardware and

Software

MKA College and Institute of

Technology

2012

PERSONAL PROFILE

Date of Birth : 13 December, 1989

Name : David

Nationality : Filipino

Personal Traits: Honesty, Ability to lead, Adaptive, Optimistic, Integrity Languages Known: Working knowledge of English, Tagalog and Basic Arabic Passport Details: Passport No. EB7443040

Place of issue: DFA LUCENA (Philippines)

Date of Issue: 21 Feb 13

Date of Expiry: 20 Feb 18

I declare that information furnished above is true and correct to the best of my knowledge and belief.

David Jayson N. Dela Cruz

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