Customer Service Data Entry
Resume:
Barbara J Ross CPS
Wasilla, AK 99623
***************@***.***
OBJECTIVE
Obtain a Professional Customer Service position to utilize my extensive experience, in Work Relations, Data Entry, Conflict Resolution in an environment of respect, caring, and a true desire to make a difference.
SKILL SUMMARY
Customer Service Teaching Exceptional Listening
Organization Receptionist Communication
Data Entry Filing Copy Call Center inbound and out
Clerical Office Management 10Key Proficient
Typing Investigation Insurance Initial Response Unit
WORK HISTORY
XEROX CORPORATON, Anchorage, AK – Data Entry
Alaska Medicare and Medicaid Data entry of all medical forms into the system for the claims department. Finance -Working with AK05, checks from providers to review, sort, set up transmittal to send to the State.
QinetiQ North America - Albuquerque, NM
Customs-Border Protection-Data entry services and ancillary functions. Received CBP background clearance.
USAA, Phoenix, AZ - Non Injury Claims Adjuster
Call Center environment-Inbound and Outbound, received details of claims, Investigation, Paid and closed file.
Mat-Su Borough, Palmer, AK - Office Assistant
Safety Department: Set up Test Kits for EMT training, Customer Service, Review of Ambulance Billing, Sent out Billing
Purchasing Department, Finance Department: Customer Service, Balancing of Foreclosures, Review of Back Taxes, and Writing purchase requests.
Land Management: Customer Service – Map reading, Ordinances, Agendas for community meetings, Switchboard.
Matanuska Telephone, Palmer, AK – Office Assistant
Records. Information Center Technician: Maintained schedules of operations, billing, system backups, answered questions for the customers.
Circuits Design Clerk: Design & draw circuit cards, carrier systems, communicate with Alascom & GCI regarding customer orders. Utilized HP for designs.
Customer Service: Assist customers with all type of service requests, inquiries and complaints. I did all of the secretarial, switchboard, cashier, ordering, reports, and statistics for the department.
EDUCATION
Kaplan College – Medical Billing & Coding, Phoenix, AZ
EI-American Educational Institute, Inc – Basking Ridge, NJ
Computer Languages, General Electric – Phoenix, AZ
Data Entry, Lambson Business School – Phoenix, AZ
High School Diploma, Colorado Springs Main High – Colorado Springs, Co
CERTIFICATION
Certified Professional Secretary, Life and Health, Adjuster, Fraud Claim Law Specialist, Automobile Claim Law Specialist, Property Claim Law Specialist.
REFERENCES
Available upon Request
Contact this candidate