Customer Service Representative
Resume:
NEDRA A.GONZALES
Houston, TX 77071
Phone: 832-***-****
************@*****.***
Professional Summary
Professional merchandiser and Customer Service Rep with over five years’ experience in merchandising and customer service, working as a liaison between district management, retail field stores, producers and customers.
Highlights
Cross-merchandising support: served as a valuable interface between updating new orders, products’ stock, visual presentation of merchandise, new displays, marketing/promotions, pricing, customers’ relationship, budget, and sales figures reports.
Experience
April 2012 to Current
MANPOWER HOUSTON/FEDEX & DR. PEPPER, HOUSTON, TX
Customer Service Representative
Strong ability to receive directions and establish routine.
Capable of working independently using appropriate judgment.
Well-equipped at identifying package markings and zip codes.
Manage large volume of customer calls in friendly and courtesy manner.
August 2014 to July 2015
KELLOGGS, HOUSTON, TX
Merchandiser/Customer Service Rep
Production of layout plans using planogram software
Product pricing negotiation
Vendor management
Efficient and effective communicator
Analysis of best-selling products
Quality assurance
Managing and training junior staff members
Diligent and detail-oriented
April 2010 to July 2014
J AND D SERVICES LORENZO, TX
Customer Service Representative
Return customer calls in a timely manner to ensure customer satisfaction.
Greet and address customers in a friendly and respectful way.
Manage large volume of customer calls in friendly and courtesy manner.
Identify and implement new process plan to improve customer support service.
Education
Business Administration 2014 EVEREST COLLEGE Orlando, FL
GED 2012 WINDHAM SCHL Killeen, TX
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