Customer Service Accounting Clerk Administative Assistance

Lynda A Harris

*** ******** **. / *********, **. 95687 / 707-***-**** / 707-***-**** / **********@*********.***

Objective

To procure a permanent full time position with an Organization who will utilize my experience and skills to maintain an accurate and efficient work flow.

Skills:

General Office Skills:

Oversee Daily Work Flow, Answer Phones, Filing, Customer Service, 10 Key, Microsoft Office, Word, Excel and Various Software Systems, Maintain Shipping, Janitorial and Office Supplies and Maintain Postage Meter Assuring Postage is Always Available.

Accounts Receivable / Accounts Payable:

Process Daily Reports, Reconcile Daily Balances, Journal Entries as Needed,, Bank Reconciliations, Review and Resolve Cash Flow Issues.

Process Customer Payments, Download Payments from Online Orders, Prepare Bank Deposits, Balance and Maintain Customer Accounts,

Enter Invoice/ Payment Information into Database, Prepare Reports for Check Runs, Print Checks, Arrange for Check Signers to be Available when Checks are Processed, Record all Entries in Database, Maintain Vendor Accounts, Research and Resolve Vendor Issues and Follow up to assure Vendor Credits are Received.

Customer Service:

Review and Resolve Customer Complaints, Track Orders, Provide Invoice/Credit Memo Copies, Process Customer Returns, Issue Credit, Refund Credit Cards and follow up to assure Customer is Satisfied.

Order Entry:

Take customer Orders over the Phone, Help Walk In Customers, Process Internet Orders, Process Online Payments, Pull Inventory to Fill Orders, Enter Orders into Database, Print Invoices, Print Shipping Labels and Process and Post Daily Entries.

Shipping / Receiving:

Process Shipments Daily for FedEx, Golden State Overnight, United Parcel Service and US Post Office, Process Bill of Ladings for Freight Shipments, Get Rate Quotes, Schedule Pick Ups and Deliveries, Process NAFTA Paperwork, Packing Orders, Receiving Merchandise, Check Shipment for Accuracy and Receive Merchandise into Database.

Inventory Control:

Process and Maintain Price Changes, Complete Inventory Counts, Cycle Counts, Checking Stock for Customers, Pulling Stock for Customer, Research and Resolve Inventory Discrepancies, Make Adjustments as Necessary, Review Minimum and Maximum Inventory Quantities and Adjust Accordingly.

Work Experience:

2004 to Present

Office Manager / Trans Pacific Distributors / Fairfield, California

1995 to 2003

Accounts Payable Clerk / USARC/Pace / Vacaville, California

Prior to 1995

Accounting Clerk / Customer Service Rep / Bowman’s Stationers / Vacaville, California

Leasing Agent / Summerset Apartments / Vacaville, California

Customer Service Specialist / Vanstar / Pleasanton, California

Accounting Clerk / Big O Tires / Vacaville, California

*Personal and Professional references available upon request.

Contact this candidate