Customer Service Representative
Resume:
Martin L. Wright III
*** ****** ** *** *, Dover, DE 19904 •267-***-****•***********@*****.***
OBJECTIVE
An individual with a Bachelor of Science Degree in Business Management interested in pursuing professional opportunities in a leading corporation setting. Customer service experience; good attention to details; great interpersonal skills; a fast learner and willing to learn and develop for advancement opportunities.
EDUCATION
Delaware State University, Dover, DE
Major: Business Management Bachelor of Science expected date: December 2015
WORK EXPERIENCE
August 2015 – Present Simon Group Property, Dover, DE
Guest Services Representative / Receptionist
•Serves as “Seller” function of the Simon Property Group Gift card program, Simon Kidgits Club Program, Retail products or offering, Ticketmaster, other payment products, and / or other mall programs.
•Greet customers and render assistance as necessary responding to inquiries of products and merchandise.
•Responsible for representing Simon to customers by providing high quality, efficient service
•Manages own daily finances of initiatives sold at Simon Guest Services.
July 2014 –August 2015 Darden: Red Lobsters, Dover, DE
Host / Server Assistant
•Partner with other employees to ensure customers’ needs are met and that no customer is left unserved or underserved.
•Managing restaurant waiting list during high volume to accurately setting guest expectations
•Demonstrating genuine hospitality and setting the stage for an exceptional dining experience by making every guest feel welcome at the door
•Engaging in friendly conversation while seating guests in a timely fashion
• Assist with clearing, resetting tables, floor cleanliness and stocking server stations
June 2013 – August 2015 Delaware State University, Dover, DE
Data Entry and Clerical Support
•Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services.
•Provide clerical support to the department of sports management.
•Answering the phone, fielding, and diverting calls
•Ensuring the accuracy and relevancy of all data entered into databases.
• Performs a multitude of job duties to support the operation of the company
June 2013 – July 2014 Food Lion, Dover, DE
Deli Clark/ Customer Service Representative/ Cashier
•Performs a multitude of job duties to support the operation of the company
•Provides prompt, accurate, and friendly service to our customers through the achievement of customer service standards
•Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
•Greet customers, process and handle customer menu orders and concerns via telephone
May 2012 – June 2013 We Care For You, Philadelphia, PA
Customer Service Representative
•Listen attentively to caller needs to ensure a positive customer experience
•Access electronic and paper cataloging systems to look up product and customer's information
•Build and maintain enduring customer relationships to boost sales and generate repeat business
•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
Contact this candidate