Customer Service Assembly Line

Objective

Result driven professional, with an outstanding background in customer service and supervision is seeking a challenging forward moving position within your company.

Experience

Electrolux Major Appliances Team Leader 2015-7/2015

Team Leader overseeing 35-40 employees on assembly line.

Created efficient running area of assembly line with new team members through training and team building exercises.

Promote Team building by leading by example.

Work on assembly line as needed.

Performed other assignments as directed by unit leader.

MartinRea Automotive Structures. SAO Divison Production Supervisor 2011-2015

nEagle 500 ton Press Operator. Increased production rate from 30% to 75% before transferring to Quality.

nMoved to quality department as a Quality Technician to ensure quality of automotive parts being assembled

nPromoted to Production Supervisor in Assembly area.

nSupervised team of 50-125 employees and ensured all shift assignments were being performed.

nFamiliar with LEAN process and ensured correct processes/ TAKT times were being followed.

nOSHA 10 certified as well as forklift, scissor lift and boom lift operator certified.

nCertified trainer and performed daily, weekly, and monthly training for employees.

nPromoted communication and team building to ensure high standards of operations

nSafety team Co-founder and Shift Safety Champion

nEnsured all shift employee’s schedules and pay were correct

nLateral Transfer to Press Department Supervisor on 2nd shift where our shift increased production by 37%

Magic Wheels Skate Center Manager 2005-2010

nPart time professional Disc Jockey until Promoted to Manager in October of 2009

nPlayed music to entertain medium to large crowds of children, teens and adults

nAfter promotion, duties included entire running of business

nScheduling hours for employees and other members of management

nEnsured payroll was accurate and turned in on a timely basis

nInstalled state of the art sound and lighting system as well as performed general building maintenance.

nDealt with various vendors on a daily basis to ensure correct items were purchased

nIncreased sales and profits from $6,000 weekly to over $10,000 weekly through promotions and marketing/advertising.

Dollar Tree Inc. Assistant/Freight Manager 2007-2008

nOrganize and plan schedule for all employees and members of management.

nSupervise all employees and well as carrying out management daily responsibilities

nReceive and process freight from warehouse and various vendors

nRearranged freight stock room for better proficiency and moving of freight. Stock room layout became district standard.

nLayout and communicate store plans to District and Regional Managers

Aaron’s Sales and Lease Product Technician 2005-2007

Ensure daily work plan was in place and carried out in a proficient manner

Responsible for making sure delivery schedule was followed per policy

Responsible for customer accounts and collections

Increased collection rates by 35% through increased customer relations.

Make showroom plans and arrange per company guidelines

Demonstrate and sell available merchandise

Montgomery County Emergency Medical Service 1993-2005

Provide advanced emergency medical care to sick and injured people

Supervise all other responding agencies to ensure sufficient patient care

Respond to all calls for assistance. Both emergence and non-emergency

Perform light maintenance on my assigned ambulance

Communicate new ides to improve service to supervising personnel

Responsible for total accounting of medications and controlled substances on board the ambulance

Education

Northeast High School Clarksville, TN 1984-1988

General Studies with G.E.D. obtained

Volunteer State Community College Gallatin, TN 1993-1996

Paramedic medicine studies with technical certificate.

Numerous Continuing Education Units from Austin Peay State University throughout my EMS career

SKILLS

Excellent skills in customer service

Reserve Police Officer with the City of Clarksville

Knowledge and skilled at scheduling and budgeting hours for employees

Skilled at planograms, receiving duties and sales floor organization

Held the rank of captain at Woodlawn Volunteer Fire Service for 5 years

Skilled at supervising employees and providing safe work environment.

OSHA 10 certified.

Forklift certified through MartinRea Automotive Structures.

Familiar with Microsoft Office and spreadsheets.

Strong verbal and written communicator.

Prior Experience, with Randstad Services, at Electrolux.

Worked in various areas of the plant, from Body sides, Dip line, Paint line and cook tops.

Briefly worked on Assembly line before work force reduction and was laid off.

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