Sales Customer Service

ALOSH ASOKAN

Mob: +971-*********

E-Mail: ************@*****.***

Sales Co-ordinator with UAE Experience

Objective

Seeking an opportunity to utilize career experience skills and education to contribute to

employer objectives, profitability and success with a company offering potential for

challenge and growth.

Snapshot

Ready to accept all kind of challenging and responsible jobs in the area to technical and field

where an opportunity for innovation knowledge enhancement and professional growth exists.

Posses goods observation interpersonal and team work skills

Professional Experience

Customer Service Representative 2015 May 2015 till Present

NATIONAL SHIPPING GULF AGENCY COMPNAY LLC (GAC)

Develop the new clients and retain the existing client.

Prepare and attend client meetings

To respond to incoming queries and ensures the resolution of service.

Place purchase orders and confirm sale/buy prices.

Coordinate shipments with carriers. Arrange equipment, loading/unloading scheduling

and requirements.

Communicate with customer on shipping schedule, pricing, and product availability,

product/shipping documentation, sample request and loading requirements, and order

confirmation.

Forecast, gather, input and coordinate inventory activity data to accurately reflect

product movement, and ensures product availability for future orders/shipments.

Enter data into system for invoicing.

Compile invoice information monthly for summary billing to certain customers.

Track and trace railcar movements to ensure availability, estimate loading dates and

transit times, schedule future orders.

Maintain and update system database regarding customers, products, suppliers, pricing

Generate weekly sales report to evaluate the performance and prepare action points for

rest of the weeks and discuss with team

Monitoring status/deliveries, ensuring customer satisfaction

Efficiently solve problems relating to sales, finance and

Reviews freight rates: air, courier, and land

Experienced in, breakbulk, reefer/dry cargo worldwide liner services.

Handling 3PL, Logistics & Warehousing

Acting as Trade Lane Executive for Italy Sectors.

Sales Coordinator (Shipping) April 2013

2015 April

Globelink West Star Shipping LLC, Abu Dhabi

Key Responsibilities Handled:

Shipments tracking from the Load port to destination port (ETD & ETA) & Confirm

from Buyer also on timely delivery.

Prepare Pre & Post Shipment Documentation as per PO, PI & LC terms.

Timely arrangement of Vehicles & Containers for stuffing of Shipments.

Follow up with CHA to file Custom Documentation on time, Transportation & Rail

out of Containers as per Vessel Planning.

Make Export Billing & InterUnit Billing through SAP SD Module.

Making Proper shipment planning & coordinate with the Production, Marketing, and

Quality & Account departments for execution of Export shipment.

Taking Freights from Shipping Lines / Airlines.

Handle Container Booking, updating of container details, Packing & Loading etc.

Deal with CHA & Forwarder for Rate negotiation, compare with other CHA &

Forwarders rates & take best rates from them as per comparison.

Prepare BL/AWB Instructions as per Normal & LC terms and release them on time.

Timely preparation of Post Export Documentation to claim Payment.

Export Documents Negotiation as per LC & TT with Bank, Preparing BRC, FIRC.

To prepare Daily, Weekly & Monthly MIS Report.

Application of Export Incentives like DEPB, Duty Drawback, Focus Market Schemes

& Licenses etc.

Following up of arrival of air and ocean cargo with respective Airlines, Liners or

freight forwarders and confirm the same to the clients.

Coordinate with clients for necessary documents for Customs clearance.

Solving the Problems related to Documentation.

Updating the clients regarding the status of consignments from time to time

Preparing daily, weekly and monthly consignment statements and provide the same

through email to the clients.

Coordinating with transport department of the organization to ensure timely delivery

of the consignment to the clients.

Coordinating with all branch offices located in different states.

Meeting with the client and make them understand the charges for different countries.

Ensure proper coordination with the clients.

Work as a Marketing Consultant for the assigned clients.

Keeping track of the sales and customer complaints.

Execution of AWB for the clients.

Handling Export Shipment.

Offering export quotations and price negotiations.

Knowledge in Customs clearance, Entry/Exit procedures, Dhabi entries etc

Executive Marketing August 2011

January 2013

West Wood Floorings, Cochin, India

Responsible for the achievement of the sales target set by the company.

Maintained and updated the market search and sales reports

Built and maintained the relationships with the Architects, Dealers and Customer

Responsible for assisting the marketing manager in planning budget, selling

Products, and coordinating the promotional events or campaigns

Prepared market surveys, reports on competitors strategies etc.

Design attractive presentations for the promotional campaign of the product.

Responsible for providing quotes, generate sales, promote sales and marketing

Summary of Educational Qualifications

MBA (Human Resources Management from Bharathiar university, Coimbatore, India

Bachelor of Commerce Degree (B.Com) from NSP University, India.

Diploma in computer applications

Good working knowledge of computers Ms Word, Ms Excel, Ms Power point,

Internet

Languages Known

Language Read Write Speak

English Yes Yes Yes

Malayalam Yes Yes Yes

Hindi Yes Yes Yes

Personal Profile

Date of Birth: 22 Aug 1987

Nationality: Indian

Gender: Male

Marital Status: Single

Passport No. M0400303

Licence valid UAE Driving Licence

Employment Visa from Globlink West star

Visa Status

Personal strengths

Confident

Self-Motivated

Leadership and Organisational skills

Open to Learning

Strong communicator and

Excellent Crisis Management skills

Address

For Communication

Alosh Asokan

Abu DhabiU.A.E

Mob.009****-*-******

Declaration

I hereby declare that all the information given above is true and correct to the best of my

knowledge. Should I be offered an opportunity, I will discharge the duties entrusted to me the

best of my capacity and the entire satisfaction of the organization.

Date

Place

Alosh Asokan

NB: Professional references will be available upon request

Contact this candidate