Technical Support Microsoft Office, Programming, Java, C#, HTML

Joshua Nathaniel Rivera

*** ****** ***., ******, ** 75211 Cell: 214-***-**** acs4le@r.postjobfree.com

EDUCATION

University of Texas at Arlington Arlington, TX

Bachelor of Science in Information Systems December 2015 Texas A&M University College Station, TX

Completed over 90 credit hours May 2007-May 2012

WORK EXPERIENCE

teleNetwork San Marcos, TX

One Support Technician (Work-at-Home) October 2013-Current

Address residential and business customer concerns regarding various technical issues (i.e. Networking, Operating Systems, Security Camera Setups, etc.)

Collaborate with other departments to resolve Internet Service Provider issues and escalate outages

Average more than 4 calls an hour with a high-fix ratio while maintaining high quality assurance grades

Administer support for 6 Internet Service Providers using different ticketing/tracking systems PRISM Technical Support Representative (Work-at-Home) February 2013-October 2013

Troubleshoot and remediated Internet Protocol Television issues

Coordinated the dispatch of field technicians

Educated customers on how to maximize their services using different features

Accessed customer equipment remotely to facilitate the resolution of issues Digital Subscriber Line Technical Support Representative (Work-at-Home) February 2012-February 2013

Resolved internet connectivity issues

Guided clients through new setup installation

LEADERSHIP EXPERIENCE

FreeStyle Underground Street Dancers (F.U.S.D) College Station, TX Founder January 2010-May 2012

Wrote and implemented the constitution and guidelines for the organization

Spearheaded the recruiting effort and increased membership by 300%

Choreographed dance routines for various competitions/performances

Won Aggielands best dance crew two years in a row Fade to Black Dance Ensemble College Station, TX

Secretary January 2007-May 2009

Recorded meeting minutes

Choreographed dance routines for the group

Led the effort to revise the constitution to better align with the mission statement and vision of the organization

SKILLS AND INTERESTS

Proficient with Microsoft Office

Programming Languages: Java, C#, HTML/Web Design, SQL

Operating Systems: Windows XP/Vista/7/8/8.1/10, Mac OS X

Advanced Networking: Port Forwarding, Port Triggering, DMZ, VPN configuration, TCP/IP, DHCP/PPPOE, Static IP, LAN, WAN, Firewall

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