Technical Support Manager

Alexandr Corovin

**** ** ********, ***. ***, COTE-ST-LUC, QC, H4W1P1

Tél: 438-***-****

********.*******@*****.***

The Objective

A career-oriented position in the information technologies field utilizing the abilities developed through my experience and education with the opportunity for professional growth based on performance.

The Profile

Punctual, responsible, excellent working efficiency

Team spirit, good learning capacity, adjustment to new environment.

Self-organized and able to multitasks.

Ability to work under the pressure, good team player.

Goal-oriented, quick and eager to learn new things

Independent and analytical thinker

A positive attitude and excellent people skills

Willing and excited to learn and grow within the company

Highly motivated, creative self-starter and excellent team player

Computer Knowledge

Operating Systems: Windows 2000/XP/Vista/7, Windows Server 2003/2012, MS Office 2012/XP Word,

Excel, PowerPoint, Outlook, Exchange 2010, Adobe Fine Reader,

Linux

Web Development: HTML, PHP

Web servers: Apache, IIS (Parallels Panel, ISP Manager, cPanel), CMS (WordPress, Joomla)

Network: LAN/WAN (routing, switching, trouble shooting)

Certifications

CCNA Cisco Certifications (CCNA 200-120)

Microsoft® Certifications (074-409)

Spoken and Written Languages

English

Other: Russian

Professional experience

Technical support of domains, “REG.RU”, Chisinau, Moldova 2012 – 2013

Perform technical support of domains, by telephone, within the ticket system and email

Domain management

Domain renewal

Website operation, DNS servers, DNS zone setup

Transfer of a domain, Web-forwarding “Domain redirection”

Senior Network Engineer, “Libria-Imobil” SRL, Chisinau, Moldova 2011 - 2012

Responsible for providing the assistance in the installation of system and network

Optimum trouble shooting and problem solving abilities developed

Managing the email system and ensuring the appropriate level of anti-virus protection

Responsible for the evaluation and recommendation of the new hardware and software

Analyze performance of the system and ensure the performance objective and availability of the requirements

Maintenance and support of all computer systems and peripherals, including printers and scanners

Responsible for disaster recover, closing security loopholes and access levels

Interact with the clients to talk about the problems and request regarding the complex system issues

System administrator, “Macnid” SRL, Chisinau, Moldova 2010 - 2011

Install special programs, configured switches and maintained LAN and Wireless network

Responsible for providing help, support and assistance in initial installation of the system, set up and maintenance of the user account, data recovery, etc.

Interact with the clients to resolve the queries, issues and problems,

Primary administrator (Division of Administration Server) 2007 - 2009

State Economic Bank of Moldova, Moldova

Active Directory

Performing data backups and recoveries

Antivirus Security Administration

Email & Proxy Server Administration

Monitoring and allocating storage space for data

Reporting on activity

SEO - website promotion service, Chisinau, Moldova 2005 – 2007

Audit the site for various parameters

Create a list of the most effective and advantageous queries, including analysis of competitor resources

Select the best pages and websites from the database

Create the link purchase algorithm most suitable for specific project

Track site positions and adjusts promotion strategy according to results

education and training

Cisco Network Academy - DNT, Chisinau, Moldova 2012 - 2013

"Information Management", State University of Moldova, Chisinau, Moldova 2000 - 2005

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