Technical Support Information Technology

Juan Carlos Rubio

Dallas, Texas • 972-***-**** • *****.****@****.***

IT professional with over 15 years’ experience, solid technical knowledge on the end-user experience within the Microsoft Windows platform environment. Looking for the opportunity where I can make a significant contribution towards the company’s goals. Strong Interpersonal Skills; Proficient in Spanish; Work Well Under Pressure; Accustomed to a Heavy Work Load; Team Player; and Creative Problem Solver

EXPERIENCE

1997-2013 CompuCom, Inc. Dallas, Texas

Responsible for providing desk side services to senior executives, corporate and contracted employees with issues relating to network infrastructure, internal desktop systems, and software for approximately 12,000 users. Responsibilities included:

Desktop Support Specialist (2006-2013)

Diagnose and troubleshoot hardware and software issues on PC, MAC, and LAN/WAN networks.

Manage SYMON Enterprise server solutions.

Connect with network infrastructure and telecommunication teams to troubleshoot network and telephony issues.

Supervise computer and user accounts via Microsoft and Novell Directory Services.

Regulate inventory for client equipment within the Service Desk Organization.

Technical Support Analyst (1997-2006)

Deliver telephone support to end-users utilizing remote diagnostic tools.

Coordinate systems for enterprise applications and train employees on use of enterprise applications.

Design and maintain client technical support Intranet.

HARDWARE AND SOFTWARE KNOWLEDGE

Windows XP/7/8

Windows NT

Mac OS

Microsoft Office

MS Outlook 03/07/10

Internet Explorer

Symantec Endpoint

Digital Signage

Active Directory

Mobile Devices

Lotus Notes

IP Cisco Phones

Service Now

HP Printers

Lenovo

Citrix

HP Pc’s

Dell

Adobe

Xerox Copiers

Asset Management

LogMeIn

Ghost

Cisco Telepresence

CERTIFICATIONS AND TRAINING

Computer Information Technology Networking Associate

Network +

A+

Cisco Training

Service Now

Adobe Photoshop

ITIL Fundamentals

Lotus Notes Admin R5

IHS Petra

ESRI GIS

EDUCATION

10/ 2015 New Horizons Computer Learning Center Dallas, Texas

Currently Pursing: Network System Administrator Professional

08/2015 The University of Texas at Dallas Dallas, Texas

Bachelor of Science in Geosciences

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