Customer Service Administrative Assistant

Aysha Eady-Amin

● Highly personable Client Services Professional with five years of experience in

customer service, due diligence and administrative duties. ● Exceptional experience in customer service, meeting deadlines and problem solving. ● Demonstrated the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ● Maintained excellent customer relations and developed customer support. ● Developed the ability to work in a fast-paced atmosphere as a cashier and receptionist. ● Proficient with Microsoft Office Systems

(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook).

Missouri City, TX

***********@*****.*** - 346-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Xerox, 3100 Hayes Rd - Houston, TX - 2015 to Present Responsibilities

•Providing Exceptional Service

•Building Loyal Relationships

•Solving Problems

•Increasing Sales

•Dynamic customer service professional experienced in both call-center and retail store settings.

•Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

•Build and maintain enduring customer relationships to boost sales and generate repeat business. Administrative Assistant

Safe Guard Tax Service - Houston, TX - 2012 to 2014 Responsibilities

•Greeted clients and ensured they were comfortable while waiting.

•Assisted with marketing strategies, coordinated office events, as well as answering multiple phone lines.

•Reviewed and analyzed documentation, and determined validity.

● Updated client profiles, printed checks and maintained accounting records.

● Assisted with new hire training as well as creating new hire training materials. Cashier

Kroger Stores - August 2011 to December 2012

Responsibilities

•Hands-on experience in accepting payments from customers and give change and receipts

• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

• Proven record of using the right process for cash, credit cards, or other types of payment

• In-depth knowledge of handling returns and exchanges of goods

• Thorough understanding of counting the money is in register at the beginning and end of shift EDUCATION

H.S. Diploma

Lawrence E. Elkins

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