Kelvin Rutledge

***** ****** ***** ** *****

Jacksonville, Florida 32221

Email: acs4ho@r.postjobfree.com Phone 904-***-****

SUMMARY OF QUALIFICATION

* + years’ experience in Help Desk support role

Experienced in the Visual C, C++, and C# language and SQL script programming

Experienced in reinstalling SW/HW on the laptop and desktop computers

15 + years’ experience in various software packages hardware installation and repair

A detailed oriented self-starter with the ability to prioritize and complete multiple tasks in a high volume, time-pressure environment

CCNA candidate, with CISCO/VOIP knowledge and Windows 7 and 8.

TECHNICAL SKILLS

Programming Languages:

SQL, XML, HTML, Visual C#, Cobol

Database Applications:

DB2, FoxPro, MS Access

Software:

Excel, PowerPoint, Word, Outlook, QuickBooks, Packet Tracer, Microsoft Visual Studio

PROFESSIONAL EXPERIENCE

FREELANCE COMPUTER TECHNICIAN February 2014 - Present

Upgrading PC hardware and software at different locations during various short term consulting assignments.

Technical Support and troubleshooting PC and laptops.

Replacing failing or malfunctioning PC components.

Working with clients to identify computer security needs and educating clients on the proper ways to ensure the security and efficiency of their computer equipment.

Service Technician January 2013 – January 2014

Vocational Reintegration

Reinstalled software and hardware on the laptop and desktop computers

Troubleshoot computer related issues, and make sure computer can connect to the network

Refurbish the laptop and the desktop computers, installed and upgraded the OS to Windows 7

Desktop Support August 2011-December 2012

Florida State College at Jacksonville

Provided computer help desk support and technical training on hardware/software to end users

Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Network.

Staff Accountant July 2007 - February 2008

University Florida Jacksonville Health Inc.

Prepare various reports, make journal entries

Produce monthly financial statements

Staff Accountant January 2005 - June 2007

Ring Power Corp

Kept track of inventory items, prepare and produce financial reports

Reconcile accounting items, and analyze the general ledger

Client Server Programmer II January 2003 - December 2004

Alltel Information Services

Worked on the Busch Analytic project wrote and maintained the source code in Fox Pro

SQL Database and Visual C++

Computer Programmer February 2002 - December 2002

Harte Hanks

Used Visual C++, Visual Basic and Java, to developed web pages

Partnered with 15 separate Fortune 500 clients providing and maintaining databases

Help Desk Support January 2001 - January 2002

Champion Healthcare

Installed and set up 85 PC's on NT network server

Bridged the gap between technical and non-technical groups in software applications

Bachelor of Applied Science, Computer Systems Networking and Telecommunication 2013

Florida State College at Jacksonville, Jacksonville, Florida

Bachelor of Business Administration, Accounting 2007

University of North Florida, Jacksonville, Florida

References available upon request

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