Customer Service Machine Operator

Anna Freiberg

Data Entry - Express Personnel Services

Bowling Green, KY

************@*****.*** - 386-***-****

To secure a position within a wellestablished company allowing me to utilize my excellent customer service skills, organizational skills, as well as an opportunity to learn and grow. WORK EXPERIENCE

Data Entry

Express Personnel Services - Bowling Green, KY - October 2015 to Present Bowling Green, KY

October 2015 - Current

Returns Processing ProCom Heating Co.

Returns Processor Responsibilities:

Processing returned products

Data Entry

Faxing, filing & sorting paperwork

Customer Service via phone and email

Customer Service / Returns Processor

Evine Live - Bowling Green, KY - January 2014 to October 2015 Customer Service Responsibilities:

Responded to customer telephone calls regarding recent orders

Resolving and explaining any billing issues

Resolved customer issues with website functionality Returns Processor Responsibilities:

Verified that item(s) being returned was incorrect

Verified that the replacement item(s) was correct

Repackaged and processed item(s)

Met daily quality and time expectations

Verizon Wireless Customer Service Agent

Afni Inc - Bowling Green, KY - December 2011 to January 2014 Customer Service Responsibilities:

Responded to customer telephone calls regarding their Verizon wireless account

Maintained call center metrics

Ensured exemplary customer satisfaction

Attempt first call resolution of the customer's issues

Utilize various computer programs within the organization

Completed and maintained appropriate paperwork

Prestige Consultant/Task Team

Ulta Beauty - Bowling Green, KY - June 2011 to February 2012 Prestige Consultant/Task Team Responsibilities:

Ensured customers were greeted upon entering the store

Maintained working knowledge of products and merchandise

Provided customers with accurate information about products

Ensured product shipments were accounted for and properly stored in the warehouse

Assisted cashiers with customer purchases.

Machine Operator/Trainer

Morgantown Manufacturing Company - Morgantown, KY - October 2010 to April 2011 Temporary employment)

Machine Operator/Trainer Responsibilities:

Ensured all new temporary employees were orientated regarding proper equipment handling

Followed all regulated safety guidelines set forth by OSHA

Operated machines that manufacture various car parts

Assisted with the packing and processing of parts

Ensured inspections and product counts were accurate

Sorted and packaged the final product for shipment to distributors EDUCATION

General Education Diploma

Bowling Green Technical College

2009

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