Customer Service Sales

Masood Hassan

Cell: 631-***-****

Email: *********@*******.***

OBJECTIVE

Obtain a position as a Professional Public Service Representative where I can enhance and utilize customer service skills while bringing a unique value to the customer-centric team.

EDUCATION

State University of New York at Albany

Bachelors of Arts in United States History

Minor: Sociology, Religious Studies

SUMMARY OF QUALIFICATIONS

Self-directed work style and initiative with proven discretion and integrity.

Takes personal responsibility for work and is conscientious, thorough, accurate and reliable when performing a job

Talent for synthesizing information into coherent, clear, and concise messaging with high degree of proficiency in attention to detail and follow up

Advanced speaking, writing and presenting capabilities that influence desired actions.

Talent for embracing change and ability to learn quickly in dynamic environments

Demonstrated time management skills and proficient computer knowledge in Windows Word, Excel, Power Point and Photoshop.

Outstanding ability to anticipate and resolve problems quickly combined with excellent instinct

Ability to inspire, motivate and guide others toward accomplishing mission objectives

PROFESSIONAL EXPERIENCE

Shop n’ Smile Incorporated 6/2009-Present

Private Business

51 Neptune Avenue. Brooklyn, NY 11235

Grocery Store: Manger

•Managing internal and administrative needs of five employees such as maintaining work schedules and leave time.

•Maintaining records, files and documents relevant to NYS quarterly taxes.

•Responsible for keeping records of daily sales and maintain the sales book

•Responsible maintaining and closing of all aspects of New York State Lotto

•Performed all merchandise management tasks during working in store

•Ensured that excellent service was provided to customers

•Recognized and responded appropriately to customer cues

•Serving as a point of contact for all needs of the store, on and off hours

•Cashier work and opening and closing of business day

Best Buy 12/2004 -05/2009

(Store 458) 261 Pound Path, South Setauket, NY 11720

(Store 428) 1 Crossgates Mall Rd. Albany, NY 12203

Product Process Specialist

•Performed inventory checks and stocked deliveries

•Responsible for receiving large orders and deliveries

•Demonstrated and trained Loss Prevention techniques

•Advised customers about the technology solutions offered by the company

•Managed and spearheaded the setup of many showrooms for various electronics

•Improved to effectively pitch products as the total technological solution to the individuals improving sales

•Demonstrated effective communication when interacting with customers, co-workers and managers

Volunteer/ Activities

Islamic Circle of North America 09/2013

Back to School Give Away Project

Brooklyn, NY

Distributed School supplies to deserving families

Promoted the event through social media, email, flyers to the community

Islamic Circle of North America 11/2012

Clean Up Effort post Hurricane Sandy (Brighton Beach)

Queens, New York

Translated FEMA Applications in Urdu and Punjabi

Organized appropriate collection and dissemination of the donated materials and resource management

Assessed chronicle needs of those affected by the storm of those affected by the storm

Family Health Care Plaza 01/09- 01/10- 07/12

Brooklyn, NY

Answer phone calls

Schedule appointments

Verify insurance eligibilities

Filing paper work of clients

Data entry

LANGUAGES

•Fluent in Urdu, Hindi and Punjabi

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