Customer Service Administrative Assistant
Resume:
SHERRY P. WILLEY
**** ***** ****** - ***. * VEN
Orange Park, FL 32073
*************@*****.***
OBJECTIVE:
I wish to acquire a position where I may continue working in an administrative capacity, or in a customer service specialist position, while in a challenging setting, which will allow me to continue to grow professionally and personally.
QUALIFICATIONS AND SKILLS:
My qualifications include all aspects of managing a busy office as well as managing employees. My communication skills, both verbal and written are excellent. My administrative assistant and customer service skills are my strongest characteristics, and I am excellent in dealing with challenging customers in all situations whenever the need should arise. My computer skills are well above average and I adapt well to upgrades and changes.
EMPLOYMENT HISTORY:
April, 2015 - August, 2015
USIG
Jacksonville, FL 32207
Position: Customer Service Specialist
I was responsible for information gathering and tracking of cutomers, stores and product and then inputting into computer with each order. Take all phone calls, answer emails and written correspondence. Research and handle all courtesy resolutions with customers on a one-on-one basis as well as any other issues. One of my strengths in this position as well as previous positions is my dedication. I strive to meet the highest level of customer satifaction by resolving customer's issue(s) in a highly professional and timely manner at all times. I monitor the phones and emails. I set up schedules for installation of jobs, and follow-up of both hard surface and carpet floor coverings. I also maintained Purchase Orders (P.O.) that are generated and sent to our company for line item approval. Then projects were ready for an installation schedule. I was responsible for tracking jobs and services, estimated time of arrival, scheduling, incoming calls and routing, as well as confirming customers for installation. I possess excellent customer service skills. My organizational, verbal and written skills are very strong. My time management and prioritization abilities are quite superior. Continual teamwork and communication was critical in all aspects of this position.
May, 2014 to April, 2015
Walmart, Inc.
Corporate Office
Bentonville, AR
Position: Front End Customer Service Specialist
My job consisted of retail, cashier, point-of-sale (POS), Team Leader Customer Service Representative, Supplies Inventory, Sales Associate, Recordkeeping Systems, Back End Office Clerk, Customer Returns and Administrative Assistant. I am very adept at working well with others and developing a consensus among team members. The customer must always come first at all times.
Transferred to Jacksonville, FL with Walmart, Inc.
July, 2013 to Nov., 2013
Drs. Jake and Katherine Wilson, MD
Cumming, GA 30040
Position: Executive Administrative Assistant
In this position, my job consisted of Administrative Assistant and duties such as handling all correspondence (especially of a sensitive nature) utilizing Microsoft Offie, manage proprietary databases, manage daily calender for both doctors, handled travel arrangements, weekly office reports, expense reports, bank deposits, clerical duties, typing, filing patient insurance, making patient appointments and follow up with patients as well as future recall appointments. This was a temporary, part time job position.
August, 2009 to July, 2013
North Lanier Baptist Church
Cumming, GA 30040
Supervisor: Pastor John Lay
Position: Executive Administrative Assistant
My job consisted of maintaining workflow by studying methods, implementing cost reductions, and developing innovative reporting procedures. Create and revise systems and implement changes. Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. I handled the answering of telephones, emails and filing. Ensure operation of all office equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Education:
Saint Leo University
Tampa, FL
Bachelor of Arts
References:
Cherie Jordan Deimler
Dr. Katherine Wilson
Nancy Vines
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