Customer Service Manager

Robert Rodgers

Dallas, TX *****

**********.**@*****.*** - 214-***-****

• Recognized strengths in account maintenance and problem solving.

• Working knowledge of FHA, Conventional and FNMA loans.

• Develop effective planning to conduct audits and maintain/update accurate inventories.

• More than 5 years working knowledge on systems such as MSP, Desktop Underwriter, Loan Prospector AS400,Iportal, E-Oscar, Experian, Trans Union, Equifax, Innovis.Microsoft Excel, Microsoft word, and Microsoft Power Point.

Authorized to work in the US for any employer

WORK EXPERIENCE

Credit Analyst

Penny Mac - Fort Worth, TX - March 2015 to Present Responded to customer disputes using the E-Oscar system to process ACDVs and AUDs to provide corrections to customer's credit transmissions. Pulled daily reports of incoming transmissions internal and external to respond to individual disputes prior to 30 day FCRA regulations in regards to credit reporting. Utilized Experian, Trans Union, Innovis, and Equifax to verify previous transmissions. Call Center

Customer Relationship Manager

Jani-King International - Addison, TX - May 2014 to March 2015 Addison, TX- May 2014-March 2015

Make calls to prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Allow and provide customers with a free proposal on services by following a prepared sales talk to give service and product information and price quotations. Customer Relationship Manager

Sr Loan Processor

Bank of America - Dallas, TX - April 2012 to October 2013 Dallas, TX - April 2012 to October 2013

Responsible for performing analytical support focused in Bankruptcy, Loss Mitigation, and Litigation with customer contact. Discuss consumer regulatory requirements, investor requirements, and company policies and procedures. Processed loans documents files for submission including borrower employment documents, income verification preparing underwriting process, provided cleared conditions of files. Business Analyst

Loan Processor

Dysis \Bank of America - Dallas, TX - October 2011 to April 2012 Dallas, TX - October 2011 to April 2012

Performing compliance testing for mortgage loans to ensure conformance with consumer regulatory requirements, investor requirements, and company policies and procedures. Provide analytical support and insight to management beggaring testing trends. Utilized designated databases to provide valid reporting, audits, and document findings.

Customer Service Advocate

Loan Processor

Chase Servicing/Wingspan - Plano, TX - April 2011 to August 2011 Plano, TX - April 2011 to August 2011

Maintained on-going customer relationships, educated customers on options such as special forbearance, modifications, short sales, and foreclosures.

Collateral Specialist

Collateral Specialist/Funding

Texas Capital Bank - Richardson, TX - June 2010 to April 2011 Richardson, TX - June 2010 to April 2011

Work closely with title companies to ensure notes are processed in accordance to investor policies. Maintained quality control by assisting the funding department in ensuring all guidelines were met. Reviewed data for compliance and testing.

Collateral Specialist

Collateral Specialist/Funding

Peyton Resources/Texas Capital Bank - Richardson, TX - November 2009 to June 2010 Richardson, TX - November 2009 to June 2010

Worked closely with title companies to ensure notes were processed in accordance to investor policies. Maintained quality control by assisting the funding department in ensuring all guidelines were met. Reviewed data compliance and testing.

EDUCATION

Business Management

University of Louisiana at Monroe - Monroe, LA

2000

Grambling State University

1999

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