Customer Service Care

Paris Lawrence

** ******* ****, *******, *** *PA

Email: *************@****.**.**

Mobile: 074********

PERSONAL PROFILE

I am a polite, professional, confident and self-motivated individual with a passion to strive to the top, approaching any challenge with a positive attitude, reaching and exceeding targets set. I am a reliable, approachable, disciplined and determined individual with the ability to work independently and in a team environment. I am a very fast learner and I am more than capable of completing any task I am given. I also have basic knowledge of computers and phone manor.

SKILLS AND ABILITIES

Customer Care: experience of responding to customer needs, putting the customer first, delivering excellent service and time management.

Communications: strong, friendly telephone manner and good writing abilities, enhanced by recognising the importance of matching different styles and language to individuals.

Initiative: finding solutions to problems with confidence to apply them, knowing limits of my authority.

Teamwork: applying patience and enthusiasm, working together with others strengths and weaknesses in mind for the success of the team.

Problem Solving: identifying problems and finding solutions with confidence to apply them whilst knowing limits of my authority.

Flexibility: adapting to changing situations and demands efficiently to achieve equally outstanding results.

EDUCATION

2003- 2008 Jo-Richardson Community School

B- C GCSE grades including English and Math’s.

PREVIOUS/CURRENT EMPLOYMENT

SHEAR SUCCESS HAIR SALON – Receptionist

Duties included –

Dealing directly with customers

Taking customer bookings

Answering the telephone in a polite manor

Ensuring the customer is happy and comfortable in the environment

Offering Refreshments

Ensuring the work area was clean and tidy

GARDEES HAIR SALON

Duties included-

Dealing directly with customers

Taking customer bookings

Answering the telephone in a polite manor

Ensuring the customer is happy and comfortable in the environment

Offering refreshments

Ensuring the work area was clean and tidy

General washing client’s hair

Mixing hair solutions for stylists

CALL CENTRE – Telesales customer service

Duties included-

Calling customers directly

Promoting a product the company was selling

Maintaining a well phone manor

Completing the number of targets I had been given

References available on request

Contact this candidate