Customer Service Representative

Bigesh Chandra Mandal

Address: **A, Adarsh Colony, Mobile: +919*********

Ranga More, Deoghar-814112, E-Mail: ********@*****.***

Jharkhand, India. Skype: bigeshchandra

OBJECTIVE: Seeking for a good job as a Hindi Customer Service Representative.

CORE COMPETENCIES:

Quick Response

Troubleshooting

Technical support

Computer proficient

Swift Learner

Friendly

Positive attitude

Well disciplined

Punctual and Sincere

Creative thinker

Personal Skills:

Excellent communicator.

Fluent in English and Hindi.

Very good in written and verbal communication.

A very good listener.

Attention to detail.

Pleasing personality.

Soft spoken.

Dealing with customers Face to Face.

Abel to work in tough situation.

Able to do repetitive task accurately over a long period of time.

Able to work in any shift or overtime.

Adapting expertise with the changing environment.

Willing to work with new people and relocate to new place (abroad).

Call Center Skills Acquired While Studying:

Dealing with Calls in a highly professional manner.

Handling complaints in a diplomatic way.

Answer any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathies with them.

Able to respond and adapt to the needs of all customer.

Quick processing information.

Technical Skills:

A very good Knowledge of Internet, Java, E-mail, MS-Word.

A clear and confident telephonic conversation.

Ability to troubleshoot software and hardware problems.

Very good in keyboarding (up to 40 words per minute), keyboards shortcuts

Knowledge of all the latest news of technology world.

Work history:

1.Part time (evening shift) sales man in a cloth store for 5 months.

2.Part time (evening shift) customer service representative in a mobile phone show room for 2 months.

Academic qualification:

1.High School from St. Francis School, Deoghar (from ICSE Board) 2014 Batch

Subjects: - Mathematics, English, Science, Computer, Hindi, Social Science

2. Studying in higher secondary ( according to k-12 education system), year of passing -2016.

Personal Details:

1.Birth Date: 6th March,1997

2.Birth Place: Birbhum, West Bengal, India

3.Gender: Male

4.Civil Status: Single

5.Nationality: Indian

Reference:

1. NAME: Rajgir Tanti

Occupation: Cashier/Accountant

Company: Coal Mines Provident Fund of India (Branch-Deoghar)

Contact: +919*********

2. NAME: A.J.George

Occupation: English teacher

School/Company: ST. Francis School, Deoghar

Contact: +919*********

Contact this candidate