Microsoft Office Customer Service
Resume:
JARVIS THOMAS
**** ******** ** ************ **,32210
**********@****.***
DESKTOP SUPPORT
Western Governs University- B.S Information System (IT Security) Salk Lake City, Utah
Expected Date: October 2016
ITT Technical Institute – A.S. Network Systems Administrator West Palm Beach FL
Completion Date: March 2014
Certifications
Dell Certification 2013(DCSE) Client Soft skills
Dell Certification 2013 (DCSE) Windows 8
Dell Certification 2013 (DCSE) Force 10 Field Awareness
Microsoft Technology Associate 2014 Windows 7 (MTA)
Strayer University Information Systems: Python, Linux 2012
Challenge Academy Computer
Employment History
Hospice of the Palm Beaches, Palm Beach, FL
IT Support Specialist (Temp Position) June 2015-August 2015
Troubleshooting and general maintenance relating to operating system, network, application software and devices
Setup computers, standard office equipment, telephone system equipment and mobile phones.
Assist with server and infrastructure upgrades and expansions.
Assist in maintaining data integrity and network security, including preventative maintenance and documentation as needed.
Provided end user support for 3500 employees in an Enterprise environment
Proficiency in Microsoft Office 2007/2010/2013/Office 365
Printer Support TCP/IP settings, etc
Password resets, account activation/deactivation
Installed network printers and Troubleshooting printer connectivity problems.
Windows XP/Windows 7/ Windows 8/8.1/Mac OX
Able to use Remote Sessions LogMeIn Rescue, VNC, etc
Follow Support and company related procedures all IT
Identify and escalate situations requiring urgent attention to management
Stay current with fundamental operations of relevant software, hardware and other equipment
Setting up video conference with cisco jabber
Setting up mobile device using Air watch
Reimage pc and Rebuilding Pc
Microsoft Corporation, Boca Raton, FL January2014-May2015
SharePoint Support Engineer
•Provides friendly, courteous, and quality support to all users
•Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
•Transfer data to OneDrive for Business
Route and escalate incidents & work orders to appropriate resources
•Follow Support and company related procedures all IT
•Identify and escalate situations requiring urgent attention to management
•Stay current with fundamental operations of relevant software, hardware and other equipment
•Respond to requests for technical assistance in person, ticket system, phone, and email
•Ability to learn and apply technical information in a fast-paced, demanding work environment
•Working knowledge of relevant software, hardware and other equipment, Able to use Remote Sessions LogMeIn Rescue, VNC, etc.
•Password resets, account activation/deactivation in active directory
•Proficiency in Microsoft Office 2007/2010/2013/Office 365
•Windows XP/Windows 7/ Windows 8/8.1/Mac OX
•Setting up Office 365 account
•Supported 10,000 end users
•Office 365 Migrations
•Created document libraries in sharepoint
•Created work flows
•Used info design
VastTech Support, Delray Beach, FL Februay2013-January2014
Escalation Engineer
•Provides friendly, courteous, and quality support to all users
•Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
•Research questions, technical issues, error messages, etc using available information resources
•Supervise and all Tier 1 Technicians with their Escalation issue
• Follow all IT Support and company related procedures
•Identify and escalate situations requiring urgent attention to management
•Stay current with fundamental operations of relevant software, hardware and other equipment
•Refer major hardware or software problems or defective products to vendors
•Suggests improvements to current processes to improve productivity
•Ability to learn and apply technical information in a fast-paced, demanding work environment
• Proficiency in Microsoft Office 2007/2010/2013/Office 365
•Printer Support TCP/IP settings, etc
•Password resets, account activation/deactivation
•Installed network printers and Troubleshooting printer connectivity problems.
•Windows XP/Windows 7/ Windows 8/8.1/Mac OX
•Able to use Remote Sessions LogMeIn Rescue, VNC, etc
•Application Support for Quickbooks
•Got promoted from Tier 1Tech
•Supported 5000 end users
Georgia Technology, West Palm Beach, FL January2010 – January2013
Help Desk Technician
•Suggests improvements to current processes to improve productivity
• Complete warranty repairs work as necessary
•Knowledge and experience of customer service practices
•Knowledge of relevant software, hardware and other equipment, including but not limited to
•Windows XP/Windows 7/ Windows 8/8.1/Mac OX
•Proficiency in Microsoft Office 2007/2010/2013/Office 365
•Installed network printers and Troubleshooting printer connectivity problems
•Used Remote Sessions LogMeIn Rescue, VNC, etc
•Password resets, account activation/deactivation
•Supported over 200 end users
•Setup cisco VOIP phones
•Reimage Pc and Rebuild Pc
Contact this candidate