Human Resources - Customer Service Management
Resume:
TANYA J SCOTT
*******@*****.***
Alliance, OH 44601
To obtain employment in a position that will be both challenging and satisfying while enhancing my skills both personally and professionally for long term professional success. EDUCATION
Malone University
Canton, Ohio
-Bachelors Degree in Organizational Management, Three courses for completion.
-Courses include: Group and Organizational Behavior, Principles of Management & Leadership, Human Resource/Personnel Management, Financial Management. Stark Technical College
Canton, Ohio
-Received an Associates Degree in Applied Business, Executive Secretarial, Word Processing Technology in May, 1995.
-Courses included: typing (65-70 wpm), machine transcription, DOS 6.0, Windows 3.1, Word Processing (Word Perfect 5.0, 5.1), Desktop Publishing (PageMaker 4.0, Microsoft Publisher), Dbase III Plus, Accounting I and II, and courses dealing with the operations of a business.
-One-year member of Collegiate Secretaries International, Stark Technical College Chapter. Marlington High School
Alliance, Ohio
-Received diploma in May, 1992
-Courses included: college preparatory and Office Career Specialist. Electives included: Algebra I and II, Geometry, English I, II and III, Business English, General Business, Office procedures, and History courses.
-Participated in a work-week program at Rental Uniform Service (RUS).
-Two-year member of Business Professionals of America, Marlington Chapter. EMPLOYMENT
ProMedica Health Systems
(Formerly) Advocare Group
Cleveland, OH
-Claims Examiner
July, 2015-Present
-MCO Administrative Coordinator -TPA Claims Coordinator – Benefits 1 Group July, 2013-July, 2015 July, 2012-July,2013
-Duties include: Claims management (medical only/lost time), Supporting nurses for case management, Communications with Injured Workers-Employers-Ohio Bureau Workers Compensation, Medical documentation sorting, C9 processing, Hearing docketing and administration, Self-Insured medical bill processing and payment, Intake First Report of Injury, Mail and fax distribution, Customer satisfaction survey distribution. Ohio Gratings, Inc.
Canton, OH
-Human Resources Administrator
August, 2004 – July, 2012
-Stark County Safety Council Member
-Duties include: Payroll (Salary and Hourly), BWC claim administration and program administrator (DFWP, Group Discount, 15K, Transitional Work, etc.), OSHA administration, leave of absence coordinating (FMLA), ODJFS administration, benefit administration, HRIS data entry, recruitment, new hire process and orientation, filing, time and attendance, PTO administration, monthly payroll and expense reports, HR intranet web page, support HR Director with requested administrative duties, customer service to employees, answering phones, and miscellaneous event committees.
-Software: Microsoft Office, Desktop Publisher, ADP Payroll, Enterprise E-Time, Ceridian HR and Payroll, Novatime Time and Attendance, Crystal Reports, Microsoft AX, SharePoint, JJ Keller OSHA Incident Tracker The Longaberger® Company
Hartville, Ohio
-Human Resource Specialist
December, 1998 - May, 2003
-Duties include: leave of absence coordinating (FMLA), BWC representative for Hartville location, benefit administration, HRIS data entry, new hire orientations, payroll back-up, filing, attendance and vacation tracking, petty cash and expense reports, support management staff, customer service to employees, answering phones, and miscellaneous event committees.
-Software: Microsoft Office, Visio, Desktop Publisher, People soft, Infinium HRIS, Personic, OHM, Seagate Crystal Report Writing, and Seagate
Vance Heating, Cooling & Mechanical Plumbing, Inc. Alliance, Ohio
-Administrative Assistant, Treasurer
June, 1995 - December, 1998
- Duties included: answering phones, data entry, filing, billing, totaling monthly income statements and account payable journals, various financial reports, payroll, tax filing, employee files, and counter sales.
-Software: Microsoft Office, Quicken Payroll, and Word Perfect REFERENCES
Mindy Cannon Joy Gurung
Account Executive Staff Accountant
Alliance Review Ohio Gratings, Inc.
9787 German Church Road 2478 South Arch
Atwater, OH 44201 Alliance, OH 44601
Candice McDonald
NASA
National Aeronautics and Space Administration
331 Valley Road
Salem, OH 44460
Scott, Tanya
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