Human Resources/Benefits Specialist
Resume:
Marteese White
*********@*****.***
Chamblee, GA 30341
Versatile, performance-oriented professional with over 15 years of excellent experience in human resources and benefits administration functions. Proven abilities in organizing management workflow and in benefits analysis. Work with employees at all levels as the liaison for human resource affairs. Demonstrate commitment to leadership through positive contributions in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures. Possess strong experience providing benefits administration support for companies employing 300–215,000 employees in industries varying from consulting, outsourcing, staffing, insurance, manufacturing, education, printing, recycling to healthcare. NOTABLE HIGHLIGHTS
Team Skills
- Demonstrated ability to collaborate with others to achieve ambitious goals (PeopleSoft Implementation).
- Excellent communication skills including conflict resolution, negotiations and creating strategic alliances.
- Actively contributed on Safety teams and numerous other Annual Enrollment projects. Leadership
- Skilled in leading policy development and in implementation of HR strategies that achieve business results. Training & Development
- Coordinated training of each employee with appropriate training materials. PROFESSIONAL EXPERIENCE
Morneau Shepell (Contractor), Dunwoody, GA 12/2014 – 11/2015 Broker Support Specialist (Benefits)
Respond to telephone and email inquiries from brokers pertaining to commissions, health insurance policy sales pipeline, enrollment activity, premium billing and payment reconciliations, and other health insurance administration concerns. Alere (Contractor), Atlanta, GA 06/2014 – 09/2014
Benefits Administrator
Held full responsibility for coordinating the day-to-day processing of benefit programs including enrollment of new employees, changes, terminations and insurance claims.
Coordinated with vendors and service providers regarding escalated benefit issues and consistently administered plans in accordance with Federal and State regulations and plan provisions.
Reviewed audit reports and took appropriate action to correct errors Aon Hewitt (Contractor), Atlanta, GA 08/2012 – 05/2014 Benefits Operations Administrator
Held full accountability for resolving complex participant issues including conducting research, analyzed plan provisions and translating provisions to the ongoing processing environment (216,000 employees).
Contributed significantly to system edit clean up including researching and determining reasons for errors and resolving errors and coordinated directly with client or third party vendors to obtain correct data/information.
Proactively performed benefit processes and complex calculations that were not automated, requiring plan knowledge, analysis, and interpretation.
Collaborated with the Benefits Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.
Championed in developing and documenting benefit related processes and guidelines; processing benefit enrollments, changes, and terminations via TBA and liaising with vendors and service providers regarding benefit issues. Assurant, Inc., Atlanta, GA 08/2009 – 02/2012
Marteese White : 770-***-**** : *********@*****.*** Employee Services Representative
Received, verified and updated information into HRIS from employee paperwork, including such actions as new hires, account changes, transfers, pay changes, address changes, leaves of absence, separations, deductions and additional pay.
Analyzed information from SPD, training materials and other reference materials and determined appropriate response or action to be taken.
Reviewed audit reports and took appropriate action to correct errors; processed benefit enrollments, terminations and changes via Lawson and processed tuition reimbursement requests.
Managed COBRA Administration and processed 401(k) enrollments and changes. Newell Recycling, East Point, GA 12/2008 – 03/2009 Benefits Specialist
Coordinated with vendors and service providers regarding benefit issues and reviewed and processed benefit enrollments, and changes via Ceridian.
Proactively assisted in the HRIS and associated application, ensuring data integrity and aided with COBRA administration.
Assisted in the recruitment of hourly employees and explained and interpreted health and welfare plans to employees.
Submitted interface enrollment/eligibility/ interface files to benefit carriers
Reviewed audit reports and took appropriate action to correct errors ADP Employease (Contractor), Duluth, GA 09/2008 – 11/2008 Benefits Representative
Held full responsibility for administration of the HR/BAS client’s benefits program during their annual open enrollment.
Processed all pending enrollment, life events and employee changes submitted by employees via Employee Access as well as requests submitted via telephone.
Georgia-Pacific (Contractor), Atlanta, GA 08/2007 – 09/2008 Benefits Open Enrollment Tester
Actively engaged in analyzing and testing business requirements on SAP, IVR software applications, and on the Web.
Executed well-planned systems and user acceptance testing to ensure all business and technical requirements were accurately met and assisted in case documentation
Randstad, North America Atlanta, GA 06/2000 – 03/2007 Benefits Administration Specialist
Engaged consistently with employees explaining and interpreting health and welfare plans to them (40,000) and dependents.
PeopleSoft Implementation team member (testing/end-user training)
Reviewed and processed new hire requests, benefit enrollments, changes and terminations, via PeopleSoft (8.1).
Assisted with the HRIS and associated applications, ensuring data integrity and with COBRA administration updates.
Proactively coordinated with vendors and service providers regarding benefit issues.
Developed and maintained appropriate systems and procedures and advised users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system.
Reviewed audit reports and took appropriate action to correct errors
Submitted interface enrollment/eligibility interface files to benefit carriers EDUCATION
Marteese White : 770-***-**** : *********@*****.*** Page 3 of 3
Credits toward Associate Degree, Business Management, (Human Resources) 2013 Gwinnett Technical College
Credits toward Bachelor Degree, Computer Information Systems 2011 DeVry University
TECHNICAL PROFICIENCY
Lawson, Ceridian, PeopleSoft, Workday, SAP, and proprietary HR systems.
Case management systems: Siebel, HRPro, Workflow, Benefits Desktop, Clarify, and Goldmine.
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