Customer Service Representative

Lourdes Franceschi

**** **** ****, *******, ** **459 Cell: 312-***-****

Email: ***********@*****.***

Objective: Seeking a full time management position with a company that offers opportunity for advancement. Working together as a team, providing the best professional service.

Professional Experience:

L & K Auto Parts, (Corozal, Puerto Rico) 2009 – 2014

Administrator

Duties: Supervise, ordered parts, kept inventory, distribution of parts, dispatched

Booking, payroll, safety codes, followed procedures, team player.

Centro Medico de Amnistia (Chicago, IL) 2000 – 2008

Immigration Representative & Medical Billing

Duties: Representation of clients with bilingual translation during hearings.

Notarized Documents. Assisted low-income families filling immigration forms.

Such as the I-130 Petition for Alien Relative, I-129F Petition for Alien Fiancé’.

G-325 Biographic information, I-485 Adjust Status, I-693 Report of Medical Exam.

I-765 Employment Authorization, I-864 Affidavit of Support, N-400 Application for

Naturalization, I-90 Application to Replace Permanent Resident Card, I-601

Application for Waiver or Grounds of Inadmissibility, I-865 Sponsors Notice of

Change of Address, AR-11 Change of Address, I-864P Poverty Guidelines,

I-824 Application for action on an approved application, I-751 Petition to Remove

Conditions of Residence, DS-230 Part I, Part II Application for Immigrant Visa.

Billed Insurance Company with HCFA or UB92. Billed invoices to patients for MRI

Performed. Resubmitted HCFA with proof of timely filing. Followed up with insurance companies for payments, Submitted MRI reports to insurance companies. Prepared Liens for Attorneys. Reserved patient billing and record

of all accounts with balances. Compiled and sent out collection letters to patients.

Central Die Casting (Chicago, IL) 1997 – 1998

Production Supervisor

Duties: Supervised daily production of approximately 20 to 25 employees.

Scheduled and assigned work to employees present to meet daily goals.

Trained, motivated, and monitored employees, Identified equipment problems and solved expeditiously. Enforced company regulations and safety procedures.

Completed status reports to allow smooth transition for the next shift.

Reviewed and submitted time-cards for payroll, Referred to Human Resources

Injuries or violations. Emphasized to all employees “team work”

First Data Corp./Chemical Bank (Matteson, IL) 1993 – 1997

Customer Service Representative, Fraud and Skip-Tracer Dept.

Duties: Researched, located and investigated delinquent accounts. Performed collection activities via telephone, computer and correspondence. Assisted customers with payment arrangements on credit cards, installment payments, personal and student loans. Processed electronic funds, recommended transfer of accounts to legal department corporate attorney, or outside collection agency after all practical means of collections have been exhausted.

C.D.E. Body Shop (Chicago, IL) 1989 – 1993

Office Manager/Human Resources

Duties: Administered business transactions including bank deposits, payroll ledger, bank ledger, journals, reports, repair orders, payroll checks, customer relations, setting appointments, employee insurance enrollment forms,

Interacting with different insurance companies and car rental companies.

Blue Cross Blue Shield (Chicago, IL) 1985 - 1989

Customer Service Representative & CRT/Operator

Duties: Completed data entry with patient information in a timely manner

with accurate typing for a variety of Companies who needed the entry of all the applicants. Processed application and embossed prescription drug cards. Trained

employees. Created a file room with easy access of all patient applications.

EDUCATION

St. Xavier University (Chicago, IL) 60 hours of college coursework completed.

Robert Morris College (Chicago, IL) Diploma in Executive Secretary

SKILLS

Excellent verbal-written communication skills in Spanish and English-BILINGUAL

Strong people skills

Employee Training

Prepared immigrants for naturalization exams

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