Engineer Support

System Support & Network Engineer

Dear Sir/ Madam,

I’m Hareesh Muhammed and writing to apply for the position for System Support & Network Engineer. I have graduated in BTEC ICT System Support from British College of Applied Studies.

My work experience during the last 8 years (3 years in Qatar) includes:

Create, implement and manage network design, including network migration plans.

Preparing, supporting, and maintaining desktop and laptop hardware and software running Windows and Mac

Installation and Configure & troubleshooting the Firewall & antivirus.

Provide post-sales delivery during implementation including site survey, installing and configuring according to design and requirement.

Provide maintenance and troubleshooting for network-related service issues including performance, outages, and anomalous behavior.

Test and support network subnets in various stages of deployment.

Installing and troubleshooting LAN, WAN, servers and backup facilities Although have extensive experience of managing IT staff, network administration, maintaining servers. Installing and configuring ERP, in addition to this I am expert in graphic design such as Photoshop and core draw and power director Right now I am seeking the next challenge in what has already been a successful career, and would be very happy to work for a company like yours that firstly has an existing highly trained workforce, and secondly where my abilities can be put to good use.

I would very much appreciate an opportunity to meet up with you in person to discuss my application in more detail. And I have attached my resume highlighting my academic and professional skills. In the meantime, I would like to thank you for your time and expectantly wait to hear a positive response from you. Yours sincerely,

Hareesh Muhammed

Al- Nahda, Dubai

Mob: 056*******

Email: ***************@*****.***

AREAS OF EXPERTISE

Client Support

On-going monitoring

Network cabling

Technical Troubleshooting

Backup Server support

New Installations and Support

Firewalls: Fortigate & Sonicwall

Antivirus: MacAfee & Symantec

WAN monitoring

PROFESSIONAL QUALIFICATION

BTEC in Computing ICT System

support (UK Edexcel)

Microsoft Certified Technology

Specialist (MCTS)

Cisco Certified Network Associate

(CCNA)

Hareesh Muhammed

Al-Nahda, Dubai

E-Mail: ***************@*****.***

Mobile: 056*******

System Support & Network Engineer

PE RSONAL SUMMARY

An IT professional with over 8 years of professional and progressive technical experience (include 3 years in Qatar) in networking, configuration, installation, integration, troubleshooting, administration. Maintenance and escalation support for various technologies.

Now looking for a new and challenging system support & Network engineer position, one which will make best use of my existing skills and experience WORK EXPERIENCES

Plastic Surgicentre – Qatar

System Administrator - February 2013 - Present

Responsible for maintaining and monitoring networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environments.

Duties:

Designs, installs, upgrades, configures and repairs local and wide area network hardware and infrastructure.

Monitoring the IP-Based CCTV System

Install all network hardware and software and make needed upgrade

Managing System backups and third party backup system.

Working on Active Directory accounts and policies (Windows Server, 2003&2008)

installation & Configure the Firewall/UTM (Fortigate & Sonicwall)

Troubleshooting technical problems and implementing solutions.

Perform on-site and remote technical support

Purchasing of IT Equipment and software in line within agreed budgets

Maintaining a log of all problems detected and system backups Responsible for supporting: Windows Server, 2003/2008, Exchange 2003/2007, Outlook, DNS/DHCP, TCP/IP, Ethernet, wireless router

installation & troubleshooting endpoint antivirus. (MacAfee & Symantec)

Installing and configuring ERP, and maintaining new devices, oversee network and equipment upgrades and configuration changes.

Train the new employees.

Creating and maintaining of company’s social media sites (FB, Twitter, Instagram, YouTube & designing necessary advertisement and offers

British College of Applied Studies, Srilanka

Facilitator of hardware & Assistant Network Administrator, 2012 July– January 2013 Duties:

Identifying, diagnosing and resolve all network problems issues. Installing and configuring (server 2003, 2008, 2012 & win XP, 7, 8,10 Domain User administration (setup and maintaining accounts) Upgrading systems as soon as the new version of OS and software

To installation & Configure the Firewall/UTM (Sophos UTM)

Configuring routers and firewalls and PABX and IP cameras

Working closely with software suppliers to resolve operational issues. PERSONAL SKILLS

Graphic design

Photo editing (Photoshop, core draw)

Video editing (Ulead, Powerderector,

Proshow)

Jammiyyathul Ulama - Akurana

In charge of IT Department- January 2010 – June 2010 Supporting all desktop IT Services including desktop PCs, laptops, analog phone, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable Duties:

Implement a Workgroup Network.

Handling Networking Devices (Such as Routers, Switches, Crimping and testing, etc….)

Setting up Routers and Internet Proxy Implementation.

Troubleshooting PC’s, laptops and mobile devices.

Installation and support of telecommunication equipment.

Responsible for supporting: Windows XP/Vista/Windows 7

Backup and restore Operations.

Setting up computer security measures

Analyzing system logs and identifying potential issues KEY SKILLS AND COMPETENCIES

Extensive knowledge of: Microsoft Windows Server 2003, 2008, windows 2007, 2008, 2010, and Microsoft Office suite & wired and wireless networking skills, desktop and server hardware and Firewall

& Antivirus, remote support products, AD, DNS, DHCP, TCP/IP and graphic designing and all IT related Hardware and software products PERSONAL DET AILS

Living: Al-Nahda, Dubai

Marital Status: Single

Date of Birth: 18/01/1989

Driving license: Qatar (GCC)

Nationality: Srilankan

PROFESSIONAL QUALIFICATIONS

BTEC in Computing ICT system Support (UK Edexcel)

Cisco Certified Network Associate(CCNA)

Microsoft Certified Technology Specialist (MCTS)

Special Diploma in Network Administrations

G.C.E. Ordinary Level & G.C.E Advance level

Diploma in Information Technology

Diploma in Hardware Technology with Networking

Diploma in Web Designing

Diploma in Programming

Special diploma in graphic design and video editing Languages Known

English, Arabic, Tamil, Malayalam, Sinhala

REFERENCES – Available on request

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