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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
January 13, 2016

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Resume:

**** ******** ****, *******, ******* M*R*S*

437-***-**** § acs3lw@r.postjobfree.com

ZENA HASSEN

January 13, 2016

Maxxam Analytics

Guelph, Ontario,

Canada

Attention: Hiring Manager

Please accept the enclosed resume as my application for Senior Analyst-Animal DNA at Maxxam Analytics. I am incredibly eager to use the analytical skills and practical training that I gained from Seneca College in the Chemical Laboratory Technician Diploma program.

While at Seneca, I learned fundamental skills in the lab environment, completing over hours of hands-on training. These practical experiences enhanced my ability to:

Work efficiently in microbiology lab streaking plates, isolating bacterial colonies and identifying microorganism traits

Document information accurately in lab notebooks

Centrifuge particles such as DNA molecules

Clean the lab equipment with special care

Examine HPLC and GC for injecting the samples

Use the spectrometer 20 instrument

I am currently finished the two years of biology program at Brock University. Also, I had gained an extensive experience, excellence theoretical and practical skills from these biology labs. These include general biology and chemistry, advanced cell biology, ecology, and plant biology. Therefore, I will bring the same successful performance skills to your company.

In addition to my training, I have also worked in an office environment where I developed strong organizational skills and customer relations.

I would appreciate an opportunity to meet with you to further discuss how my qualifications that can fulfill your needs and share my interest in working at your company. Thank you for taking your time to read my resume. If you have a question you can contact me at 437-***-****

Sincerely,

Zena Hassen

1840 Victoria Park, Toronto, Ontario M1R1S9

437-***-**** § acs3lw@r.postjobfree.com

ZENA HASSEN

Canadian Pharmacist Association (CPhA) Member

senior analyst

A dedicated and hard working new graduate with over two years of practical laboratory experiences through education and training. Proficient in writing SOP by following the USP. Excellent interpersonal skills, motivated with customer service experience. Great skill with lab notebook documentation.

Analysis of tablet § Dilution § Mass Spectroscopy

Gas Chromatography § Chromatography Liquid § Cell counting

Gravimetric method § Titrimetry or titration § Electrochemical

Spectral methods § Qualitative analysis § Quantitative analysis

Lab Experience

Seneca College of Arts and Technology

Extensive experience with formulation of tablet

Well prepared for extracting DNA and Protein using Gel electrophoresis method

Excellence knowledge of examining and identifying different bacteria using the aseptic technique such as Gram’s staining

Excellence experience with prepared medium for growth bacteria such as E.coli and listeria

Examined or identifying unknown samples using HPLC and GC

Great knowledge of Qualitative analysis such as testing for carbohydrates and protein and also, quantitative analysis such as titration

Work efficiently with lab equipment and understand how to handle toxic chemicals.

Education

Brock University

Major: Biology 2007

Seneca College of Technology and Applied Science 2006

Chemical Laboratory Technician Diploma

Professional courses

Biology Microbiology Physics

Pharmaceutical Chemical Instrument Biochemistry

Organic Chemistry Analytical Chemistry Calculus

ZENA HASSEN § Page 2-416-***-**** § acs3lw@r.postjobfree.com

Technical Proficiency

Cell counting (Red Blood Cell) Micropipettes Gram Staining

Microscopes Media Plate pH meter

Spectronic 20 Balance Practice GMP

HPLC GC SOP

USP monograph Excel Microsoft Word

Column Chromatography Centrifugation Gas Chromatography

Volunteer Involvement

Vision of Science Club – Science Fair Projects Program 2008

Taught grade 5 to grade 8 about Science and Technology through experiments and demonstration and in the practice of the Scientific Method and how it is used. Experiments explained the fundamental concepts of physic, Chemistry, Math and Biology. Motivated students and boosted their self-confidence by asking questions that relate to the science experiments. After each club session, a feedback discussion about the science activities that was performed each week is required to be provided on the website of Vision of Science program.

Princess Margaret Hospital

Just recently began the process of volunteering at Princess Margaret Hospital 2008

My Little School Daycare 2005

Energetically interacted with Toddlers. Assisted teachers with daily activities.

Satec @porter High School 2001- 2002

Worked in the circulation desk for signing books in and out, organized books, and labelled files.

Work History

Winners - Sale Associate 2006 -2007

Responsible for clothing departments

Helped with processing inventories

Attends customer’s needs in what ever they are looking for

Spends some time working on cash

Seneca College – Student Ambassador 2005-2006

Responsible for campus direction and worked with diverse people

Helped student with program requirement

Organized files and business paper for the office and keep them in the appropriate storing place



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