Manager Customer Service

July **** to Current

June **** to July ****

March 1998 to May 2003

March 1996 to October 1999

Shannon Beggs

Summary

** ***** ********** ** ****** Coffee. Skilled at assembling, motivating, developing and training effective teams, and maintaining exceptional customer service by leading with vision and purpose. Experience

Peet's Coffee & Tea

Store Manager

Promoted to manager position to lead a team of 20 Peetnicks to maintain a friendly and engaging experience for customers while increasing sales, controlling costs and increasing profitability. Verify timecards daily for accuracy and processing payroll. Provided support to three different stores during times where no permanent manager was in place. This included staffing and development, as well as providing a sense of continuity and support. Only Store Manager invited to collaborate on Kronos Analytics development with specialized Home Office team.

Collaborated on training materials for Kronos Analytics and disseminated information to Retail and Home Office chains.

Developed ten Retail Associates to Shift Leads, five Shift Leads to Assistant Store Managers and one Assistant Manager to Store Manager.

Mentor to district team for Kronos Analytics upgrade and Kronos usage, Inventory Control and team development.

Assist district with recruitment, job fairs, hiring and onboarding. Manager of the Quarter, Q4 2013.

Coffee Adventures

Manager

San Francisco, CA

Assisted in set up and opening of business.

Trained owners and staff.

Helped build POS system to support sales and bookkeeping needs. Created relationships with vendors to provide product. Worked with owners on innovating new beverages and food items to support customer needs. Marketed to local community to increase traffic into store. Drs. Sugarman, Harband, Russo and Fullemann

Referral Coordinator, Office and Billing Assistant Burlingame, CA

Responsible for training of new employees.

Acted as liaison between doctors and patients.

Responsible for all patient referrals and follow up. Responsible for insurance and patient billing.

Starbucks

Shift Lead

Burlingame

Implemented new in-store training when rolled out to company. Assisted in training and opening of new store.

Controlled Costs and increased sales by motivating staff to work at highest capability while maintaining customer satisfaction.

Education

San Francisco State University

Bachelor of Arts: Criminal Justice

105 Franciscan Drive, Daly City, CA 94014 - 415-***-**** (C) - *********@*****.***

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