Operations-Business Analyst

Sugandha Pasricha

****, *** ********** ***** 858-***-****

San Diego, CA 92127 ********.********@*****.***

PROJECT MANAGER

A top-performing and results-oriented Project Manager with more than five years of dynamic experience in managing projects, leading/motivating operations teams, managing resources and controlling cost. Instrumental in streamlining the processes, increasing efficiency and productivity, and providing technology based solutions. Exceptionally talented at devising appropriate goals and resource and capacity utilization. In depth knowledge and experience on BRDs, FRDs and documentation. Adept at prioritizing tasks and completing those tasks in timely fashion thereby producing positive results. Trustworthy, adaptable, and target oriented with winning mentality and approach.

Areas of Expertise

Business Process Analysis

Usability Focused Automation

Operations Management

Risk Management

Customer Relationship Management

Project Management

Quality & Cost Control

Lean Management

MS Office Suite

Vendor Management

Effective Time Management

Oral/Written Communication

Creativity & Innovation

Problem Identification/Resolution

Data On-boarding

EDUCATION

Master of Business Administration, Indian School of Business, ICFAI, Mumbai, India, 2010-2012

Bachelor in Information Technology Engineering, Punjab Technical University, Ropar, India, 2005-2009

Professional Experience

MYEDLINK 2015-Present

Project Manager

Planning and executing the projects and liaising with the end users.

Assessment of change proposals, assisting the development.

Evolving and improvising of business processes and software requirements for technology initiatives, including online products, content management systems, and business information systems.

Communication bridge between IT and the business stakeholders.

Creating KPIs and reporting of MIS for development and improvements.

Identifying problems and new business requirements, translating and analyzing BRDs

Planning and implementing the automation processes.

Creation of Data Flow Diagrams & Entity Relationship Diagrams based on business requirements.

JP MORGAN CHASE, CIB 2012–2014

Operations Team Leader- Project Manager

Leadership and Team Management

Spearheaded and led a team of 6 senior team members and 4 team members for EMEA Asset pricing and Reference Data operations, managing enormous volumes of data and processing it as per SLAs.

Expertly mentored and trained 3 new joiners and 2 college interns for fast on boarding of new projects and extended work load without impacting Daily Business Activities.

Successfully managed and motivated staff to thrive under pressure and meet deadlines in a fast paced environment ensuring 35 daily and timely deliverables of reports to fund accountant.

Optimally completed online leadership program and implemented dollar save project, reducing the vendor charges and increasing the teams output.

Professionally acted as single point of contact and subject matter expert for 4 client teams spread over multiple locations and different time zones.

Liaison between Team members, management and UAT team to implement automation and efficiency projects.

Operations & Project Management

Effectively executed work allocation publishing rosters leave management and daily contingency plans to ensure zero error deliveries of 35 processes involving 18000 securities held in multiple funds.

Analytically created a dedicated Query Management System that streamlined the query handling process improving team performance by 25% and reducing average ETA of response to the internal client by 50%.

Productively migrated 60 daily operations processes out of the total 180processes from Edinburgh to Mumbai as part of the initiative of shutting down operations in Edinburgh.

Trained and supported Manila, Philippines’ team using VOIP and online training sessions to off board 35 processes.

Organized daily and monthly meetings to address key performance indicators (KPIs), team opportunities, upcoming projects, and capacity utilization of a team of 45.

Strategic Development

Implemented cost reduction project at partner sites including Dallas, Manila and Mumbai, leading to an approximate save of $175000.Participated in LEAN process improvement and led initiatives during the implementation phase.

Worked towards improvement in existing application used for pricing and played a key role in enabling transition to the new in-house application of JPMC.

Identified and completed projects that helped increase team efficiency, reduced the time taken to complete activities and contributed to the green initiative of the firm.

Efficiency and Dollar Save Projects:

Digitization and Process Reengineering

Reengineered the process of checking and reviewing the exceptions, automated the process partially reducing the use of paper packs from 320 to 5 packs per month.

Significantly reduced the archival procedure from once a month to once in 6 months, saving cost by $52000 per year and 1.5 full time employees’ workload.

Vendor Switch Project

(Rewarded and recognized in Town hall for the successful execution of Dollar save project)

Identified alternative to existing vendor, at par with current policies, dry runs and testing performed for weeks saving 40% of yearly fees paid to the vendor.

Rewarded with certificate and monetary benefit as a share of the Dollar saved as a result of the project.

Manual Reduction - Semi Automation

Automated the procedure of exception handling and reduced the number of exceptions managed manually from 7000 to 500-700 exceptions daily.

SONATA SOFTWARE LTD., Bangalore, India Feb–May 2010

Successfully completed a project on Aviation Industry analysis and competitive analysis of service players for Travel transport and Logistics domain.

Research and Quantitative Analysis

Accurately prepared reports and research papers defining the key parameters for comparative analysis of industry competitors. Created Account Management Templates for Airlines and IT service providers.

Other Experience

Angel Broking Pvt Ltd, Chandigarh, India 2009-2010

Analyst at Brokerage firm

UNISEX BERLIN SALON (LO’REAL), Chandigarh, India 2005–2009

Publicity and Marketing Manager (PT)(2005–2009)

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