Customer Service Manager

ANTHONY E. HARRIS

***** ********* ***** ****. *******, TX 77089 832-***-**** *********@***.*** Page 1

OBJECTIVE

A position that will allow me to demonstrate my strong dedication to project ownership, accountability, team and community partnerships, as well as organization and problem solving skills. PROFILE

Eleven years of experience working in customer service... Talent for thorough, efficient organization and documentation. Knowledgeable and proactive when supporting team members, other departments, and community partners.

Flexible and versatile – able to maintain composure under pressure. Thrive in deadline-driven environments. Excellent relationship building and team-building skills. SKILLS SUMMARY

Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft XPS Document Writer, Oracle, Adobe Acrobat, Flex, Prime, IBM, Sharepoint, Fishweb,Ups tracking, FedEx tracking, Oral Communication, Written Communication, Customer Service, Account Manager

PROFESSIONAL EXPERIENCE

FISHER LIFECYCLE SERVICES: CONTROL VALVE AND INSTRUMENT REPAIR.:CUSTOMER SERVICE ASSOCIATE. 2013- PRESENT

ORDER ENTRY: Gather required information to begin a repair job. EX: review serial card and reviewing old job files concering the valve to be repaired.

ORDERING PARTS: Sourcing parts needed from vendors and other Fisher sites. Creating work orders when a part has to be made.

POST REPAIR CLEAN-UP: Ensure all parts are properly issued in the system. {Inventory control} Reviewing and finalizing all purchase orders created for the job.

PRICING: Price each job according to the scope of the work performed. Communicate with LBP and customers about pricing issues.

BILLING AND INVOICING: Create invoices to send to the LBP and customers in a timely manner.

DISPUTES: Resolving pricing disputes in a timely manner. Issuing credits/debits as required.

RECORD KEEPING: Securing job folders for easy retrieval in the future following company record retention guidelines.

FOLLOW-UP: Providing LBP and customer’s documentation relating to any repair jobs performed in our repair site as requested.

WARRANTY: Processing warranty claims.

On-going and continuous communication with LBP, customers and the various Fisher Departments.

Use of various computer programs to create reports and track various aspects of each job. XEROX/ACS: 2010-2013

BILLING: Answer questions and resolve billing disputes with customers.

ACCOUNT MANAGEMENT: Create new accounts and assist with options for the customer. Give options to customer to prevent account closure.

ANTHONY E. HARRIS

11415 SUGARBUSH RIDGE LANE. HOUSTON, TX 77089 832-***-**** *********@***.*** Page 2

Lead customer step by step through problem solving.

Record detailed interactions concerning every customer interaction.. PETSMART: PRESENTATION MANAGER: 2004-2010

Ensure store had appropriate inventory levels according to customer flow. Ordering supplies as required for all departments.

Supervise 8-10 employees per shift. Delegating responsibilities and conduct follow-up to ensure proper execution and provide coaching.

Ensure all prices for all products and services were up to date. Ensure all sale and special event pricing were updated.

Ensure the store was set up according to corporate policy.. Maintain a clean and sterile store. EDUCATION

J FRANK DOBIE HIGH SCHOOL ADVANCE DIPLOMA-1994

UNIVERSITY OF NORTH TEXAS: MUSIC EDUCATION 1994-1997 SAN JACINTO JUNIOR COLLEGE: GENERAL STUDIES 2003-2004

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