Customer Service Information
Resume:
P.O. Box *****
Long Beach, CA *****
Telephone: 562-***-****
*************@*****.***
Career Profile
To obtain a responsible and challenging position working in a setting where I may have the opportunity for personal growth and helping others.
Professional Skillls
Excellent Time Management Skills
Able to work well under pressure and multi-task in various situations
Empathetic and flexible with diverse populations including people with disabilities
Efficient supervisory skills
Education
California State University, Long Beach, CA
Customer Service Training Program 2010
Social Media Training Program 2010
MS Office 2003 & 2007 2009
Long Beach City College, Long Beach, CA AA Liberal Arts – Degree 1994
Employment History
Field Energy Advisor Sunrun Downey, CA 8/2015-Present
Canvass various areas contacting various customers.
Advised customers about solar services.
Customer Service Rep Houdini Fullerton, CA 11/2015-Present
Received high volume of incoming calls from customers placing orders for gift baskets.
Input customers order information into computer system.
Initiated high security of customer`s personal information.
Grievance Case Coordinator United Health Group Cypress,CA 3/2015-7/2015
Reviewing, researching, investigating and resolve all type of grievances.
Locate and interpret information from a number of databases.
Generate outbound correspondence using pre-approved template.
Initiate outbound phone calls to acknowledge receipt of grievance.
Customer Service Rep Houdini Fullerton, CA 6/2014-12/2014
Received high volume of incoming calls from customers placing orders for gift baskets.
Input customers order information into computer system.
Initiated high security of customer`s personal information.
Customer Service Rep Houdini Fullerton, CA 6/2013-12/2013
Received high volume of incoming calls from customers placing orders for gift baskets.
Input customers order information into computer system.
Initiated high security of customer`s personal information.
Customer Service Rep Olan Mills Long Beach, CA 2/2008-5/2013
Increased revenue by introducing and promoting studio portrait packages to customers.
Received high volume of incoming/outbound calls to various studios for portrait packages.
Customer Service Volunteer American Cancer Society Long Beach, CA 2/2002 - Present
Represent ACS at health events, educate and recruit volunteers for patient programs and services.
Provide nutrition and physical activity, prevention and early detection education in group settings.
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