Project Manager

RESUME

VIVEK KUMAR SINGH

E-mail: ********@*****.***

Contact No.: +91-956*******

IT PROJECT MANAGER (PMP, ITIL Certified)

Transforming IT Operations Fueling Revenue Growth Bridging Business, Finance & IT Gap

Pragmatic Problem Solving: Proven history blending common sense with a disciplined, systematic approach to identifying core issues and crafting both simple and innovative solution strategies.

Team Leadership: Adept at assembling, leading, and mentoring elite-level technical teams in a shared resources structure.

Cost Savings & Process Improvement: Track record of success automating and streamlining vital business and technical processes to fuel organizational cost savings.

CORE COMPETENCIES

IT Infrastructure and IT Management

Project Management skills (Initiating, Planning, Executing, Monitoring and Controlling, Closing & Documenting).

Projects Engineering & Process Optimization

Client Implementations and Transitions.

Information Security Audits and processes

Clients and Vendor Management

Team Management

IT Budget preparations and Analysis

Problem & Risk Management

Data Center Operations, Management & Projects

Professional Synopsis

A sincere and competent IT professional with an enriching experience of more than 14 years.

Have 7+ years of rich Project Management experience in IT Infrastructure and Information Security Projects, IT Service Delivery, Data Center Ops & Projects, IT Service Engineering and Client Implementations.

Successfully completed PMP Certification in July 2013 and ITIL V3 in July 2012.

Expertise in the requirement analysis and modeling, designing and Upgrade of various IT Processes.

Adept at enhancing / modifying existing systems to meet the ever increasing demand of higher performance and turnaround times, added functionality, expandability, and improved user productivity.

Thorough subject knowledge, strong analytical and troubleshooting skills with an ability to perform in a challenging & complex environment.

Excellent communication, interpersonal, team building skills and an ability to interact with people from all levels of business.

Have successfully carried out various projects in USA, for example PCI Audit in 2008 and Setting up of Data Backup policy & process, Client Implementation & Transition in 2009, BES and Data Center Upgrade in 2010, PCI Compliance in 2011 at US Office Seattle, WA; Data Center Consolidation and new Network setup for new application with a budget of $ 1 Million. Implementation of Telecom clients ATT and Vonage with a budget cost of $80K and $60K respectively. Completed Data Center migration.

PROFESSIONAL EXPERIENCE (14+ Years)

1. IBM India Ltd

Organization: - IBM India Ltd, Delhi NCR.

Designation: - Project Manager

Duration: - April 2014 onwards (Currently working)

Project Client – Sandviken, Sweden

Current Project – T&T Project for Client Sandviken(Sweden). Migration of servers from their various Data Centers in Sweden & worldwide, to IBM installed Data Centers in Sweden, which is a mix of Linux, Windows, Physical, Virtual, Clusters of various applications using Global Copy/Double Take/ Hybrid Approaches. Completed RFS projects for improvement in Infrastructure and Services. Recently completed Data Center Move project (1000+ servers) and Win2K3 Upgrade Project (1000+ servers) on Sep 30, 2015. Currently handling project of Domino Migration project, expected to be completed by March 2016.

Roles & Responsibility: Involved in planning and Risk Assessment for the weekend relocations. Completing the Lessons Learnt, Issue Register for RCAs and closing each weekend activities. After the successful relocation the servers are transitioned to the Service Delivery teams. Handling all projects from beginning to end using PMI methodology.

2. HyperQuality India Ltd

Organization: - HyperQuality India Pvt Ltd, Gurgaon.

Designation: - Sr. Project Manager – IT Infrastructure & Client Implementations

Duration: - August. 2006 till March 2014

Environment: - IT Infrastructure, Client Implementations & Transitions, Process Creation & Improvement, Information Security & IT Operations.

Roles & Responsibility: Managed a team of 7 Associates, tracking all projects including communications and documentations, Scoping & Planning, Monitoring, Reporting to the IT Director/CTO/CIO. I was responsible for all IT related projects, Client Implementations and any communications with clients on IT front.

3. SnD International (New Delhi, India)

Organization: - SnD International, New Delhi, India.

Designation: - Senior IT Engineer

Duration: - January 2004 – August 2006

Environment: - Servers, Networks, Lease Lines, Printers, Desktops, Windows, Linux

Roles & Responsibility: Maintenance of desktops & servers and troubleshooting issues maintaining SLA. Visiting sites for various IT Infrastructure Service upgrades and Transitions. Maintaining vendor contracts and managing a team of 8 engineers. Planning IT Budgets (Quarterly & Annual) with Manager. I received appreciations letters during my service at this organization.

4. HCL Technologies BPO Services

Organization: - HCL BPO, Noida, India.

Designation: - Team Member

Duration:- June 2003 – December 2003

Environment: - Any Hardware problem, Networking (LAN) problem in computers.

Roles & Responsibility: Helping US customers in resolving their issues related to SBC Yahoo Dial-up and DSL connections remotely.

5. Design Concepts (New Delhi, India), IT Engineer

Organization: - Design Concepts, New Delhi, India.

Designation: - IT Engineer

Duration: - June 2001 – May 2003

Environment: - Servers, Printers, Desktops, Windows, Linux

Roles & Responsibility: Testing and installations of Software, Troubleshooting of all types of Desktops Related Hardware and Software Problems, Printers related hardware and software problems and updating the Anti-Virus package on all systems.

6. Summer Training at J.K. Pharmaceuticals, Gajraula, UP (May-June 2000)

Completed two months summer training at J.K. Pharmaceuticals, Gajraula, UP in May-June 2000. The project was to create Purchase Invoice utility in Foxpro language.

EDUCATIONAL - PROFILE

Bachelor of Science (Physics Hons.) from Dayalbagh Educational Institute (DEI), Agra (UP), India. (1998)

10+2 (PCM) CBSE Board from CSKM, New Delhi, India. (1995)

10 CBSE Board from CSKM, New Delhi, India. (1993)

Certifications: ITIL V3 (July 2012; Registration No- ITIL/MY739360); PMP (July 2013; PMP NO-1628530), SFC (Scrum Fundamental Certified Credential on Sep 29 2015, Certificate No- 84244).

Trainings: ITIL, PMP, MS Windows 2008 (6416B-Updating Your Network Infra and Active Directory Technology Skills to Windows Server 2008), Autonomy etalk Qfiniti Enterprise 3.5 Installation Troubleshooting training at Dallas-TX in year March 2008,

LinkedIn Profile: http:// in.linkedin.com/pub/vivek-kumar-singh-pmp®-itil®/10/b12/371/

Place: New Delhi, India

(Vivek Kumar Singh)

PROJECTS UNDERTAKEN

IBM India Pvt Ltd:

1- Data center Migration(Sandvik@Sweden): T&T Project for Client Sandviken(Sweden). Currently migrating their 1000+ servers from their various Data Centers in Sweden, to IBM installed Data Centers in Sweden, which is a mix of Linux, Windows, Physical, Virtual, Clusters of various applications using Global Copy/Double Take/ Hybrid Approaches.

2- RFS Project - Completed RFS projects for improvement in Infrastructure and Services. Also looking at decommissioning of servers including the mainframes.

3- Win2K3 Upgrade - Currently upgrading Infrastructure & Domino servers OS from Win2K3 to Win2K8 and Win2012, total 1000+ servers at various location in the world comprising Virtual & Physical servers .

HyperQuality India Pvt Ltd:

1- TALON: Project undertaken for Installation, Configuration and Implementation of 2 RSA SecurID Appliances in fail-over mode for 200 US and India users. Budget cost was $85K.

2- US Data Center Upgrade & BES: Upgraded the internal business & service servers and Applications,

addition of more rack space with new Network drops, Implementation of BlackBerry Enterprise server at US

Data Center for anytime anywhere presence which included emails, calendar, contacts, application push, MS

Communicator. Budget cost was $120K.

3- CALA: Project undertaken to transition the in-house developed Quality Application (in PHP on Linux

platform) farms from India Data Center to US Data Center. This included purchase of new Hardware at US Data

Center, installation and configuration, Database movement from India Data Center to US Data Center, Testing

& Monitoring and Cutover.

4- Project CM Support Desk Setup & Transition: Hiring, Training, Templates & Document Guides, Product Knowledge, 1st Level Support, Transition to IT Service Delivery Desk.

5- Project CM Infra: A new Network setup for latest Native version of Quality Application (Dot NET, Java,

Windows, Linux) using Blade servers, SAN Storage, Fiber Channels, F5 Web Security. This included purchase of

Hardware, Installation and Configuration of servers and network, Testing and Production, Transition to Service

Delivery team with proper documentation. Project was completed successfully within budget constraint of

$1M.

6- PCI Audit: Worked with External Auditors and cleared the PCI compliance for our US locations in 2008 &

2011. It covered the Primary Data Center and Office Infrastructure.

7- Client Implementations & Engineering: Implemented 14 clients since 2006 that included various types of connectivity methods - establishing B2B VPNs, Desktop VPNs, Installation & Implementation of In-House Citrix Servers, VMWare Server, T1 Circuits. Process involved performing Scope Baseline, Resource Acquisition, Hiring, Cost Analysis, Risk Assessment, Execution, Testing & Monitoring, Transition to Service Delivery and Closure. From Banking the clients are HSBC & Barclays with a project cost of $130K and $185K respectively.

8- Project IILM: Migration of Internet link from one ISP to another involved working with almost all our clients, Internal Operations team, Vendor Management, Business Continuity and attained an increase in bandwidth at the same cost with better quality.

I have gained tremendous Project Management experience by completing 30+ Projects and Client Implementations while the major Projects and Clients implemented are highlighted above. Also completed the feasibility study of migrating one of the data centers to a new co-location.

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