IT Specialist

ROBERT GOODWIN Springfield, VA *****

Phone: 571-***-**** ● Email: ***********@*****.*** ● Skype: robert.goodwin007 ● AIM: rg1004

PROFILE

Qualified individual with a Bachelor’s Degree in Information Technology seeking a challenging position in Information Technology, Help/Service Desk, Technical Writing, Network/Information Security, Web Development, Intelligence Analysis, or Computer Operations.

CITIZENSHIP

US Citizen. Authorized to work for any employer in the United States

CERTIFICATIONS

CompTIA A+ce (August 2015)

Currently studying towards taking the Network+ (appx January/February 2016) examination

EDUCATION

Gallaudet University – Washington, DC.

Bachelor of Science in Information Technology, Graduated May 2013

Dean’s List 2012 – Cumulative GPA: 3.6 (Equal to Cum Laude)

George Mason University – Fairfax, VA

Information Technology – Fall 2006 to Spring 2008

Northern Virginia Community College – Woodbridge, VA

Network Security – Career Studies Certificate

Summa Cum Laude (3.8) – Graduated

QUALIFICATION HIGHLIGHTS/TECHNICAL EXPERTISE

Systems: Linux / UNIX, Windows XP / Vista / 7 / 8.1 / 10, OSX

Languages: JGrasp (Java programming utility), NetBeans, Java, HTML, CSS

Databases: XAMPP (PHP / MySQL programming front-end)

Skills: Software Development Lifecycle, Customer Service / Help Desk, Human-Computer Interaction (website creation process)

Software: Microsoft Visio, Microsoft Project, Photoshop CS5 / CS6 / CC, Adobe Acrobat, Visual Studio, Microsoft Office Suite (2007, 2010, 2013, 365), Lync, Skype, NMAP (security scanner), Flash, Agilian/Agile, Zone Alarm Firewall, Nessus (vulnerability scanner), Netstumbler/Vistumbler (wireless network detector), Dreamweaver, Android, Google Apps

Legal: Section 508 Accessibility

TECHNICAL WRITING

Able to write clear documentation for all users by expanding on technical information without needing to use excessive technical language and abbreviations. Use all manner of communications to receive necessary information from all levels of personnel.

WRITING

Founder of Captioned Web TV, a blog highlighting captioned webseries

http://captionedwebtv.blogspot.com/

WORK EXPERIENCE

Computer Refurbisher Volunteer September 2015 – present

Computer CORE January 2006 - January 2013

Falls Church, VA

Refurbished 3-5 donated computers weekly and reinstalled software for students to take home after they graduate from their classes

Acted as leader or floating technician, showing 20-25 students at a time how to use their computers and resolve any problems; explained the possible issues that could result from not using the installed anti-malware/virus software

Repaired student computers by evaluating the student’s complaint, researching the problem, and coming up with a solution; students would be advised via written document of how to avoid issues that caused the problem

Picked up 1-3 donated computers weekly and brought to lab; evaluated 4-7 donated computers weekly to determine functionality and tracked utilizing Excel spreadsheets

Technical Support Intern / Technical Writer June 2014 - August 2014

Sprint Reston, VA

Rewrote and updated two outdated technical documents within the company's wiki, adding clearer descriptions and screenshots, making it more user-friendly and understandable to the layperson. Made a presentation to management about the documents

Competed in the Retail Camp, a team competition on how to help Sprint improve the customer experience within its retail stores. A Sprint retail store was visited and operations were observed. Was involved with a team consisting of 6 remote team members and made a presentation of our findings

Mentored with two technicians to learn the company's network operations environment

Web Intern / Webmaster May 2013 – January 2014

Veditz Center of Maryland, Inc Bowie, MD

Revamped nonprofit's website for aesthetic appearance and improved functionality via telework. Nonprofit is now defunct

ACCOMPLISHMENTS

10 years of superior customer service experience in assisting customer/clients

Saved Senior Capstone project from failing by taking over the leadership role in programming, allowing our 4-member team to present our completed project at the end of the semester

Experienced in resolving computer issues such as spyware, malware, and hardware failures

Assist others in protecting their computers by installing Malwarebytes Antimalware, AVG, SuperAntispyware, and other malware detection programs

Built, installed, upgraded, and repaired 1-2 computers (desktop and laptop) per month from individual hardware components for private and educational use

Installed wired/wireless local area networks for educational and home use using routers, switches, and hubs

Built a cost-effective captioning unit for an NVCC theatre performance from used computer parts

Founder of Caption Action 2, a political grassroots movement to pass the 21st Century Communications and Video Accessibility Act of 2010

http://captionaction2.blogspot.com/

https://www.facebook.com/groups/captionaction2/

Assist with 5-6 groups on Facebook such as Disability PC Tech Support Solutions and Caption Action 2

COMPUTER COURSES

Cyberlaw; Internet/Intranet Firewalls and E-Commerce Security; IT in the Global Economy; IT Resources Planning; Multimedia and Computer Graphics; Network Attacks, Computer Crime, and Hacking; Network Communications, Security, and Authentication; Network Security Basics/Layers; Network Security Studies/Vulnerability Assessments; Business Law; System Analysis and Design

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