Customer Service Training

Feonne Paula Vidad Laniog

Contact No.: 090********

E-mail: *************@*****.***

Address: Lot 12 Road 26 Phase II Cogeo Village Antipolo City Objective: Seek to work in a new environment that will challenge me further, while allowing me to gain knowledge and skills to improve my personal and professional development. Educational Background:

Tertiary

2014 Bachelor of Science in Hotel and Restaurant Management, San Sebastian College Recoletos-ManilaClaro M. Recto, Manila Secondary

2010 International Christian School

Gen. Luis St. Novaliches Q.C.

(Graduated 9th in the batch)

Elementary

2006 International Christian School

Gen. Luis St. Novaliches Q.C.

Seminars and Trainings:

January 2013 Captain’s Galley, San Sebastian College Recoletos-Manila (On the Job Training)

December-March 2013 PAGCOR Leisure Amusement Sports Management Seminar April 18, 2012 Classic Savory, Robinsons Metro East (On the Job Training) March 5, 2012 Tourism Situation in Puerto Princesa, Palawan February 11-12, 2012 Housekeeping Seminar and Training, Astoria Plaza Ortigas Manila August 28, 2011 Food and Beverage Skills Enhancement, Manila Grand Opera Hotel and Casino, Malate Manila

January 22, 2011 Knife Skills and Basic Butchery

Magsaysay Center for Hospitality & Culinary Arts (MICAH), Manila

July 10, 2010 Scope In Hospitality Industry, Hotel H20 Manila Work Experience:

April 2014- Present RedBox Star, Trinoma (Dining Attendant) Responsible in assisting guest upon arrival. Demonstrates on how to use the Karaoke On Demand (KOD). Takes, prepares and serves guest order. May 2012 – June 2013 Classic Savory (On-Call Food Attendant) Assists guest upon arrival. Takes order and serves guest order. Preparing the drinks and serves it to the guest.

Achievement:

October 2015 Ms. KOD (Red Box Star, Trinoma)

June 2015 Ms. KOD (Red Box Star, Trinoma)

March 2015 Top of the Hit Chart (Red Box Star, Trinoma)

(Ownership shown through consistent faithfulness even in small things, like adherence to SOP's and consistent spot check) 2013- 2014 Deans Lister

Skills:

1. MS Office Application (Word, Excel, Powerpoint) Excellent in verbal communication skills, can speak English and Filipino. Has an extensive knowledge of hospitality etiquette, food preparation, table service set-up and customer service training.

Remarkable ability to work a varied schedule, including weekends, holidays and evenings.

Character Reference:

Ms. Hazel G. Pamaran

Professor CIHM Department

San Sebastian College Recoletos

734 8931

Mr. Shalom Christopher Tagumpay

Shift Supervisor

Red Box Star, Trinoma

091********/9013527

I hereby certify that the statements above are true and correct.

Feonne Paula Laniog

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