Customer Service Sales

CURRICULUM VITAE

MD ISLAHUL HASSAN (Sales Representative)

Visa status : visit visa

Expire : 23january 2016

Mobile: +971**********E-Mail: ****************@*****.***

Carrier objective

To work in a healthy & competitive working environment where I can utilize my competency and skills and grow along with organization & seeking challenging assignments across the Retail Industry.

Core Competencies

Retail Operations, Business Development, Team Management, Relationship management, Brand Management, Promotion Activities, and Customer Relationship Management.

Sales and General Management qualification:

New arrivals product’s knowledge.

Merchandising / inventory control.

Staff development and motivation.

Team leadership.

Performance improvement.

Vendor relations.

Stock & Inventory Management.

Sales.

Working Experience /Industry Exposure

Worked in Big Bazaar (Delhi) India from 15th Nov 2013 to 30th April 2015 as a “ Sales Representative ”

Responsibilities and notable achievement:

Welcomes customers by greeting them; offering them assistance.

Directs customers by escorting them to racks and counters; suggesting items.

Advises customers by providing information on products.

Helps customer make selections by building customer confidence;

Offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

Achieve the sales object.

Develop communication & Monitor sales plan to achieve the target.

Ensure floor is set as per plan o gram.

Ensure manpower availability at all times.

Ensure merchandise is stacked properly for customer at all times.

Communication maintains replenish the visual merchandise plan.

Inventory management.

Track top 5 level styles in every sub department.

Provide feedback to merchandiser.

Ensure prompt customer service.

Team management identifies.

Training and development needs of subordinates.

Competition survey shrinkage control.

Working Experience /Industry Exposure

Working in from Vishal Mega Mart Bhopal ( India) 10th May 2011 to 30th October 2013 as a C.S.A”(Customer Service Executive

Responsibilities and notable achievement:

Increased store inventory and maintain excellent inventory with zero variance

Grew sales within the year and increased average store volume

Persistently achieve group sales target.

Expanded merchandise purchases

Monthly employee training like adherence to company standards, selling with passion and customers relations.

Responsible for other duties such as reporting preparation, prospecting for new business and attendance a trade shows.

Responsibilities included purchasing, merchandising, customer service, and all facets of running a department store.

Performed various other duties as assigned.

Key Duties and Responsibilities

help customers to find the goods they want

advise on the availability of stock and any special promotions

give information on products and prices

stack shelves or make sure goods are attractively displayed

Arrange customer orders and deliveries.

Proper Execution of process.

Attend to the customers effectively and efficiently.

Ensure store level on sales floor.

Daily sales analysis.

Establishing healthy business relations with clients.

Academic Qualification:

Course

Name of institution/Board/University

Year of passing

MBA

(Marketing)

Radha Raman college

(Barkatullah university Bhopal)

2013

BBM (Marketing)

Patna Muslim Science College

Magadh University, Bodh Gaya

2011

Xll

S.M.S.G.College

Bihar Intermediate Examination Council

2008

X

A.N.S.High school -(Gaya)

Bihar School Examination Board

2006

Technical Qualification

Diploma in Computer Application

Skills & Interest

Linguistic Abilities : English, Hindi, Urdu.

Competency : Productivity, Teamwork & Coordination.

Hobbies/Interests : Listing to music, Swimming, Playing Cricket.

PERSONAL DOSSEIR

Date of Birth : 25th Feb 1990

Present Address : VILLA # 22, STREET # 40, HUMRIYA, DEIRA, DUBAI

Passport Status : K3577323 Issue date-25.04.2012 (Expiry date-24.04.2022)

Nationality : Indian

Mobility: - Ready to relocate across the globe if the assignment excites.

This is to certify that the above mentioned information is true to the best of my knowledge and belief.

Thanks & Regards

Md. Islahul Hassan

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