Sales Customer Service

Stella Quintero

**** ****** ***** **. ****** FL. 34120

E-mail: *************@***.***,

Phone: 770-***-****, 239-***-****

OBJECTIVE Obtain a challenging and rewarding position that would allow me to utilize my proven skills and outstanding performance in customer service, sales, and operational skills in the banking industry.

EXPERIENCE

WellsFargo Bank June 2013 - January 2016

Personal Banker. ( SAFE )

• Responsible for selling retail banking products and services to customers and prospects.

• Providing broad base of financial and credit services with the goals of acquiring 100% of the

customers' business.

• Managing customers portfolio and increasing customer lifetime value by focusing on building long term relationships, creating a strong brand loyalty, up-selling and cross-selling at every opportunity, using the right incentives, and offering superior service across touch points.

• Developing and maintaining long lasting relationships with WellsFargo partners to maximize sales opportunities and achieve minimum sales standards.

Making outbound sales calls typically by phone to increase product per customer ratio.

• Spending time completing service-ralated tasks.

• Assisting with Spanish-Speaking clientele when needed.

SunTrust Bank December 2006- June 2013

Personal Banker

• Responsible for building a long-term advisory relationship with each of our clients by analyzing situations from client’s perspective and achieving results which are in clients and bank best interest.

• Developing sales strategies to increase and maintain client relationship.

• Responsible for executing market sales and service while seeking business opportunities trough referrals, leads, outbound calling, etc.

• Combining financial expertise and consultative sales approach to create value-added solutions to clients.

• Understanding personal and small business financial statement.

• Assisting on teller line when needed.

• Assisting with Spanish speaking clientele when needed.

Publix SuperMarkets March 1997- July 2006

Meat Department Manager

• Assess the operation of three different departments: Meat, deli and seafood department.

• Perform daily routine inspection of departments.

• Supervised, evaluated, trained associates, and participated in hiring and disciplinary action as needed.

• Oversees the ordering and quality of inventory and product.

• Reinforce high standards for product freshness.

• Maintain excellent sanitation and safety guidelines.

• Assist customers and maintain good public relations by giving premier service.

• Keep variety of products necessary to run an effective operation.

• Set goals and review results to ensure department exceeding its expectations.

• Assisted clients in translating Spanish to English.

Strengths and Accomplishments

• Finished 2015 as a top credit performance in the state of FL. and Country wide for Wells Fargo.

• 2nd top performer in the state of Fl. in booking credit card solutions

• Finished as a Performance Excellence Award Gold winner for 2012 results for Suntrust Bank.

• Recognized within the best 10% best performers for SunTrust Bank during the year 2012.

• Edge Master in 2008 and 2009 for Suntrust Bank.

• Twenty Years of experience in Financial, Retail, and Sales.

• Employee of the month for several consecutive months.

• FL. LIFE INCLUDING VARIABLE ANNUITY LICENSED.

• Bilingual- Fluent in Spanish.

• Spanish- Translator Certification.

• Microsoft Word.

• Excel.

• Windows XP.

References

Upon request.

Contact this candidate