Manager Customer Service

MOLOY CHOUDHURY

E-Mail: ******@*******.***, *****.*********@**.***

Phone: 098********

Goal-oriented professional targeting assignments in Virtualization Architecture / Infrastructure Management with a leading organization of repute in IT industry in Bangalore

Profile Summary

A seasoned professional with 21 years of experience in:

~ Strategic Planning ~ Operations Management ~ Network / Hardware Administration

~ System Administration ~ VMware~ Infrastructure Management

~ Team Management

Currently associated with Hewlett-Packard Company, Bangalore as Technical Consultant.

Proficient in setting up and managing LAN / WAN and Networking Devices Administration

Proven track record of implementing good customer service skills for the proper efficiency and enhancement in the international service

Skilled at mapping client’s requirements, custom designing solutions and troubleshooting for complex information systems management

Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win

Core Competencies

Planning and governing IT infrastructure setup and managing multiple location environment.

Supporting the Data Centre Operations management regarding providing 24X7 support, coordination with vendors relating to all technical aspects of IT infrastructure

Ensuring performance tuning, backup and recovery, space management, user management to the clients

Installing, configuring, hardening, (upgrades, patches, registry), O/S security (rights, privileges, accounts) of Windows 2008, Windows 2003 along with application software, anti-viruses & hardware

Designing back-up strategy & ensuring scheduled / unscheduled backups as per the backup plan

Analyzing & identifying potential issues with computer systems; performing routine audits of systems and software

Managing the overall administration of LAN / WAN system involving design of network layouts, configuration and maintenance of application servers and databases

Organizational Experience

Since 08/1991 Hewlett-Packard Company, Bangalore as Technical consultant

Key Result Areas:

Responsible for working on different products in Server Administration (VMware/UNIX/Windows), Storage Administration & Campus Wide Network Administration and System Administration

Worked as Field support Engineer supporting Servers and EVA storage

Configured Cisco and Cabletron routers and switches at different customer locations

Resolving customer issues by taking remote session of infrastructure

Providing support for VMware, C7000 Blade severs and HP networking products

Collecting relevant logs after probing the exact issue customer is experiencing

Analyzing the logs and providing solution to customer issues, recommendation and best practices

Highlights:

08’/93 – ’09/98 Digital Equipment Corp., Kolkata as Technical/Project Manager

Education

1988 B.E. (Electronics) from Faculty of Engineering & Technology, Chidambaram, affiliated to Annamalai University with 61%

Certifications

Holds the merit of receiving certification in:

oVMware Certified Professional 510, VCP 410

oVMware View VCP510-DT

oVMware VCP-Cloud

oMCTS Windows 2008R2 Server Virtualization

oMCTS Application Infrastructure Configuration

oCitrix Xen Desktop 5 Administration

oCCNA

oBrocade Certified Fabric Administrator Gen 5

oHP ASE Server Solutions Integrator

oITIL

Trainings Attended/Imparted

Successfully attended training for:

oMA8000 storage – service & support, HP-Sydney in September 2004

oEnterprise Virtual Array, HP-Bangalore in January 2004

Imparted training to 10 member team for VAX/VMS at Kolkata in May 2011

Setup vSphere Lab in GSCB and delivered training to Mission Critical Team

Industrial Projects

Organization: ITC Limited, Kolkata

Description: The main aim of the project was to provide complete end-to-end IT solution including consultation on Power Requirement & Design/layout of cabling, Consultation/Design of cabling layout/device connectivity and interface of PLCs working on RS-485 and RS-422 with the shifting of Network from Thick Ethernet Backbone to Fiber Backbone without disturbing the running Factory operations. (Included several Km of Fiber cable, L-2 and L-3 switches etc.).

Organization: Reliance Petro Chemicals Ltd., Jamnagar

Description: The main aim of the project was to implement Gigabit Ethernet network using Cabletron SSR8000 routers and smart switches.

Organization: HDFC Ltd., Kolkata

Description: The main aim of the project was to configure Cisco routers for LAN and WAN setup for branch office connectivity.

IT Skills

Well versed with:

oTRu64 Unix Administration, Linux Administration, Open VMS Administration, Windows server 2008 Active Directory configuration, Windows server DNS configuration, Microsoft Clustering, IIS7 server configuration, Hyper-V administration, Knowledge of Multipathing and troubleshooting SAN

oVMware Administration, Troubleshooting, Performance tuning, vCenter server, VMware vmotion, Storage vmotion, HA, DRS, FT, Update Manager, VDR. VMware Converter & Resource Monitoring, sizing of VMs, Implementing and troubleshooting Virtual Networking configurations, Designing vSphere Infrastructure & vSphere Security Hardening and vSphere Site Recovery Manager

oTroubleshooting HP Enterprise Virtual Array EVA and knowledge of Replication Solution Manager

oTools used: Navigator, SAN Expert, HPCC

oHardware: HP C7000 Blade Servers, Proliant servers troubleshooting.

oKnowledge of TCP/IP Layering. Switching & Routing. VLAN, STP, RIP, EIGRP

oRemote support for HPN networking products like A series & E series Switches, Routers and Wireless products

oKnowledge of Open Flow & HP VAN SDN Controller

oSetup lab and installed SDN controller and used Mininet for testing

oTroubleshoot network using Wire shark

oKnowledge of FC,FCOE, ISCSI storage connectivity

Personal Details

Date of Birth: 12th September 1967

Address: G-3, Srinidhi Vintage, 8th A Main, LBS Nagar, HAL post, Bangalore - 560 017

Languages Known: English, Hindi Bengali.

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