Manager Management

Nicole Baker, MA, LMHC

413-***-**** ** Roosevelt Avenue Springfield, MA 01118 ************@*****.***

SUMMARY

Licensed mental health clinician with experience with culturally and socio-economically diverse populations seeking leadership position at human service agency

SELECTED EMPLOYMENT HISTORY

Behavioral Health Network, Springfield, MA October 2013-present

Manager of Intake and Triage Services

•Led taskforce under the direction of senior management to design and implement centralized intake department for outpatient, addiction services, and CBHI programs

•Created training materials to integrate existing and new staff into department and conducted ongoing training and supervision of staff to meet the changing needs of the growing department

•Currently supervising staff of 5 full-time Intake Coordinators serving 4 outpatient clinics and 6 additional services; also supervising master’s-level clinical intern

Behavioral Health Network, Springfield, MA November 2011-October 2013

Data Management and Training Coordinator, Intensive Care Coordination

•Worked with the supervisory team to draft and refine procedures to accommodate changing program regulations and requirements

•Collaboratively developed hiring and training materials for new employees and trained employees through the first phase of wraparound

•Implemented intake and triage protocol that helped reduce wait times from 30+ days to immediate access

Behavioral Health Network, Springfield, MA July 2009-November 2011

Intensive Care Coordinator, Senior Care Coordinator

•Supervised a diverse team of Master’s and Bachelor’s level Care Coordinators using strenghs-based individual clinical supervision, live coaching, and group trainings

•Conducted utilization management and quality improvement reviews using multiple fidelity tools, direct observation, and data analysis

Clinical and Support Options, Springfield, MA June 2008-July 2009

Family Stabilization Team Clinician

•Performed individual and family counseling using a variety of modalities focusing on safety and parenting techniques

•Created short-term goal-focused treatment plans with measurable objectives and therapeutic and case management interventions

Behavioral Health Network, Springfield, MA April 2007-June 2008

Coordinated Family Focused Care (CFFC) Care Manager

•Facilitated Care Plan Team meetings using a strength-based, family-focused, collaborative wraparound approach including risk assessment and functional behavioral analysis

•Co-facilitated psycho-educational group, with Dr. Barry Sarvet, for parents of youth with serious emotional disturbances, developmental needs, and addictions

Behavioral Health Network, Springfield, MA August 2006-December2009

Crisis Clinician

•Conducted clinical mental status and risk assessments and referred to and secured authorization for appropriate levels-of-care

•Provided phone support for a wide variety of psychiatric and substance-related crisis calls from individuals and community partners

•Regional Trauma Response team member

ADDITIONAL EMPLOYMENT

Providence Behavioral Health Hospital, Holyoke, MA July 2006-February 2007

Adult Inpatient Psychiatric Floor Counselor

Kiley Middle School, Springfield, MA September 2005-June 2006

Theater Arts Teacher, Crisis Response Team member

May Center for Individualized Day Services, Easthampton, MA February 2004-September 2005

Program Specialist, Case Manager

Hawthorn Services, Chicopee, MA February 2003-February 2004

Residential Support Staff

Sullivan and Associates, Springfield, MA November 2002-October 2003 Home Share Provider, Crisis Response Team Member

Lynch Middle School, Holyoke, MA January 2002-January 2003

Theater Arts Teacher

Public School 40, Brooklyn, NY September 2000-December 2001

First Grade Teacher, Project Read Teacher

EDUCATION

Westfield State College, Westfield, MA 2002-2006

MA in Psychology, mental health counseling; certificate in education

Hunter College, New York, NY 2000-2001

Completed 12 credits toward MS in Elementary Education

Hampshire College, Amherst, MA 1990-1994

BA with concentration in Multicultural Urban Theater Education

ADDITIONAL TRAINING/EXPERIENCE

MA-CANS certified

Vroon Vandenberg Certified Tier One Wraparound Care Coordinator

Trained in Psychological First Aid by Riverside Trauma Center

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