IT Manager

Alvaro Gomez

IT Director/ Project Manager

*** ***** ****** • San Diego, CA • 92102

TEL 619-***-**** • E-MAIL ********@***.***

PROFILE Alvaro has 13+ Years of IT experience, he is an Expert in Enterprise Systems with deep experience in IT Infrastructure operations such as Data Center maintenance, Voice/Data Network management, New Hardware and Software migrations, patching migration and virtualization, has managed the delivery of technology based projects; managed budgets ranging from 100k up to 25 Million, he has worked with application development teams to monitor and control the pipeline of projects in order to prioritize the work schedule according to project goals and objectives; directing team projects ranging from 8 and up to 25 persons and experience are:

Experience with SAP, Oracle e-business R12 and MS Dynamics ERP, Implementation performing different roles as a Project Manager, IT Manager and Tech Lead in different companies.

Has performed detailed resource planning for vendors and IT teams based on the business necessities; including vendor and performance management, RFP, RFQ, RFI, etc.

Has developed and maintained Project Documentation, ensuring project resources availability under the approved calendar.

Has performed detailed resource planning for vendors and IT teams based on the business necessities; including vendor and performance management, RFP, RFQ, RFI, etc.

Worked in Projects involving VMware ESX, vSphere, Hyper V and Virtual Center expertise on virtualization environments, to ensure Business Continuity, IT agility and continued operations.

Alvaro’s strongest managerial skills are his approach to Planning, Solving Problems and his Communication skills including topics in Business, Marketing, Project Management and IT.

EDUCATION

Education:

IT TRAINING:

Bachelor in Computer Systems Engineer. (BS) ITESCA University, Obregon, Mexico. Graduated in 2002

CISCO ICND 1

CCNA Semesters 1-4

ITIL FOUNDATIONS

HP SMB Solutions

HP Volume Support Services

HP Value Support Services

HP Introduction to Proactive Care

Technical Essentials of HP Networking

Technical Essentials of HP Servers

HP Storage Solutions 2013

Scrum Foundations (2015)

Project Management PMP Cert Prep (PMP prep)

EGADE Business School, Obregon Mexico, Diploma in 2012

Master in Information Technology (MSIT)

UABC, Tijuana Mexico, Grad 2012

Master in Business Administration (MBA)

CETYS, Tijuana Mexico, Grad 2014

SKILLS

RELEVANT SKILLS:

Usually takes ownership of the problem and solve it

Highly Analytical and usually thinks before acting when facing a problem

Great Communication skills

High Attention to detail

Easy to work with, calm and relaxing attitude

Extremely Fast Learner

EXPERIENCE CREATIVE INTERNATIONAL IT MANAGER/ Project Manager Mar 2013 – Sept 2015

San Diego, CA

Working as IT Manager / Project Manager, Responsible for the ongoing IT Operations and the setup of all IT planning, directing a 2 person team, overviewing 8 physical Servers, 25 Virtual Machines, and 40 Web Site Instances; provided IT management for 70+ power users (developers) using MS SQL, Mysql and Oracle for 50 local and 20 remote developers, working with MS Windows 2003, 2008 and 2012.

Project to StreamLine IT Operations and IT Infrastructure.- moving most of the servers to a private cloud, reducing the down time from 24 hours to just 45 minutes, including a 3 tier backup and redundant operation.

Microsoft Alignment and Partnership Project.- with this project, we were able to eliminate all of the non-licensed software in the company, and enabled the development of new business opportunities using the newest software available from Microsoft, with a Savings estimate: 150k usd / year.

Strategic Market Research Analysis for MS Dynamics.- Uncovered potential new business sources in the order of 1 million usd just in California.

PARADISO RESORT IT Director Mar 2012 – Aug 2012

San Carlos, Mexico

•Supported all of their IT Infrastructure, their main hospitality ERP and Back office software, including Windows Servers, and IT Customer Services (business center, free Internet, printing services, POS terminals, etc.).

•Worked migrating the Telephone system to Asterisk, extending its capacity and features up to the company two branches, managed the vendor and overall voice services, installed ATAs for VoIP.

•Upgraded MS- SQL databases, Server Operating, and managed security Services such as Active Directory, and PCI compliance for Credit Card Information, and Web Services (for POS System, Web Res, Accounting, etc

NANSA AGRICULTURAL IT Director Aug 2010 – Feb 2011

Culiacan, Mexico

•Coordinated and delivered IT Services on the headquarters and 25 branches, 30 Warehouses, Led a Team of 7 developers, and 5 Support agents.

•Directed a SAP Business all in One Software Implementation, including requirements gathering, vendor evaluation, licensing scenarios, simulations, data migration, etc.

•Directed the team and vendor who provided the business processes and skills gap analysis before the ERP Software Implementation.

•Architected and implemented the current Server/ Hardware Infrastructure to support the ERP SAP BAIO Implementation

•Directed the project to create a Cloud Computing Environment using VMware to gain agility in the aging IT supporting business operations.

•Implemented a project to include a VoIP Asterisk Enterprise Solution for 300 users in the HQ and the 25 Branches.

ACORN ENGINEERING IT Project Manager Feb 2010 – Aug 2010

City of Industry, CA

Coached the IS Tijuana team on Infrastructure: (VMware and windows 2003 Server) support with Active directory and DNS Servers, worked in the project to upgrade their existing servers from VMware 5.5 to HyperV 2012 and consolidated in a central storage based in Hyper-V.

EUYSA CORPORATION IT Consultant/ Aug 2008 – Dec 2009

Obregon, Mexico

Worked in the start of the corporate IT Department using the ITIL framework and established IT SLA’s, Implemented IT servers to support the ERP Platform, enforced Active Directory security and created Backup strategy, mentored IT personnel on technical problems.

Actively Participated as a SME in the Business Analysis for the ERP Software: Oracle e-Business analyzing the company business processes, tailoring the ERP software to fit the business needs and expectations.

Performed the migration of Virtual Hosts based in Linux to a private cloud and consolidated storage based in VMware 5.0 and HP Eva.

AIM COMPUTER CONSULTING IT Consultant Sept 2007 – March 2008

Livonia, MI

Provided consulting services to different companies like Chrysler, and GM, by phone or remotely using Remote Desktop, Troubleshooting windows 2003, Active Server in Windows Technologies such as servers, Databases, Voip and Networking.

IBM GLOBAL SERVICES IT Service Delivery (Coordinator) Oct 2005 – Sept 2007

Tijuana, Mexico

Worked coordinating Operations for a Nation Wide Client, my responsibility was to coordinate a team to provide IT Service Delivery to users in 5 States, and 89 Locations, my main responsibility was to perform according to the contracted SLAs, and ensure the availability of all Infrastructure, Service and Equipment’s, including PCs, Servers, Switches, VPN and WAN Links, Power Plants, UPSs, and Structured Cabling, by supervising a Distributed Technical Support team and Managing Different Vendors for a 5000 Plus Users.

Coordinated Service Delivery with 25 technical resources from different regions of Mexico, a team of Server specialists from India, Systems support from Argentina, Network service delivery from Brazil and IT Managers from the US.

Responsible for the installation and administration of different server’s Main sites consisting on printing, imaging, storage, application and intranet services for the Northwest Mexico region.

SCHNEIDER ELECTRIC IT Manager/ System Administrator May 2003 – Oct 2005

Tijuana, Mexico

Bilingual Systems Administrator, local hands and feet support for Server and Network administration, Desk Side Support in a manufacturing facility servicing approximately 300+ users.

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