Customer Service Manager

ABILASH NARAYAN

*** **** ******, ** ******* CA **245. ************.*******@*****.*** PHONE: 310-***-****

Professional Summary

Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles.

Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Customer Service Representative who achieves high levels of customer satisfaction.

Organized and detail-oriented ATM with four years of cash handling and customer service experience.

Understands general accounting and finance concepts. Banking professional who excels at processing high volumes of error-free transactions and meeting goals.

Focused on maintaining high levels of accuracy and efficiency.

Self-disciplined, highly motivated and able to work under pressure with minimum supervision, fast and always eager to learn more

Skills

Self-sufficient

Goal-oriented

Positive

Cheerful

People-oriented

Detail-oriented

Excellent time management skills

Good knowledge of computer

Ability to work in term environment

Excellent public relation skills

Excellent written and oral communication

Self-disciplined, highly motivated and able to work under pressure /minimum supervision, fast and always eager to learn more

Excellent customer service

Good knowledge and understanding of ATM, Electronic Banking.

Work History

FRONT DESK 07/2015

BEST WESTERN AIRPORT PLAZA

Handling of customer queries and enquiries

Handling of cash transactions.

Answered telephone inquiries

Checking in and checking out

E-CHANNELS SERVICES OFFICER 08/2014 to 02/2015

BANK OF SOUTH PACIFIC – FIJI

Handling of customer queries and enquiries

Handling of cash transactions.

Operating as a bank teller for personal and business customers.

Being an International Officer for the branch.

Assigning duties and maintaining the enquiries section.

Establish monthly audit counts with the other staffs.

Marketing new business for the bank.

Advised clients on mortgage, educational and personal loans.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Processed exchange and foreign currency.

Executed wire transfers, stop payments and account transfers.

Opened accounts with a cross sale ratio of 50 products opened.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Maintained friendly and professional customer interactions.

Created strategies to develop and expand sales of services to existing customer which resulted in a 100% increase in annual revenue.

ATM SUPPORT OFFICER 10/2010 to 08/2014

BANK OF SOUTH PACIFIC – FIJI

Ensure replenishing and balancing of cash at ATMs is in line with policies and procedures. Daily monitoring of ATM cash levels ensuring sufficient cash levels are maintained at all times.

Responsible for ordering of cash for cash replenishment.

Troubleshoot and maintain ATM systems ensuring ATM uptime at all times; escalation to IT for any network related issues ensuring resolution in a timely manner and minimizing customer impact.

Ensure cleanliness of ATM off-sites and neat display of Bank’s branding and signage is maintained at all times.

Ensure strict compliance to cash management procedures during ATM replenishment runs specifically mindful of safety and security procedures.

Ensure any ATM differences are located in a timely manner and accurate processing of balancing / adjustment entries and related reconciliations and reporting.

VOUCHER PROCESSING CLERK 03/2010 to 10/2010

BANK OF SOUTH PACIFIC – FIJI

Ensure timely receipt of outward clearing cheques for processing from branches and Head Office Departments

Ensure timely receipt of Inward clearing cheques for processing from other Banks daily n accordance with Bank policies and guidelines and in terms with ABIF agreement to avoid possible loss to the Bank.

Ensure timely and accurate processing of all items received daily via the Cheque Clearing database, prepare posting control summary and verify against the Branch/Teller dissection reports.

Ensure all posted items, deposit slips and credit vouchers are stamped, sorted and dispatched accordingly to Other Banks, Operations Centre and/or Treasury department for checks together with accompanying reports in line with standard Internal procedures.

Ensure all exchanges to and from other Banks are attended to and updated in the Exchange Settlement Register and the final exchange settlement figure advised to the local exchange dealers and settlement completed by 3pm on Mondays to Thursdays and 4pm on Fridays.

Ensure all accompanying reports and working papers are made available to the Bank Compliance Officer by close of business daily.

Ensure reversals of any items posted to the suspense account are done daily.

Attend to correspondence from Branches and other Banks on clearing house matters.

Provide assistance to any other duties as delegated by the Supervisor/Assistant Manager or Manager from time to time as and when requested.

Assist in facilitating process improvements within the Operations Centre department in line with Banking procedures and Industry regulations.

Uphold the core values and contribute to the achievement of the Companies Vision.

DATA ENTRY CLERK 06/2009 to 03 /2010

BANK OF SOUTH PACIFIC – FIJI

Ensure timely receipt of outward clearing cheques for processing from branches and Head Office Departments

Ensure timely receipt of Inward clearing cheques for processing from other Banks daily accordance with Bank policies and guidelines and in terms with ABIF agreement to avoid possible loss to the Bank.

Ensure timely and accurate processing of all items received daily via the Cheque Clearing database, prepare posting control summary and verify against the Branch/Teller dissection reports.

Ensure all posted items, deposit slips and credit vouchers are stamped, sorted and dispatched accordingly to Other Banks, Operations Centre and/or Treasury department for checks together with accompanying reports in line with standard Internal procedures.

Ensure all exchanges to and from other Banks are attended to and updated in the Exchange Settlement Register and the final exchange settlement figure advised to the local exchange dealers and settlement completed by 3pm on Mondays to Thursdays and 4pm on Fridays.

Ensure all accompanying reports and working papers are made available to the Bank Compliance Officer by close of business daily.

Ensure reversals of any items posted to the suspense account are done daily.

Attend to correspondence from Branches and other Banks on clearing house matters.

Provide assistance to any other duties as delegated by the Supervisor/Assistant Manager or Manager from time to time as and when requested.

Assist in facilitating process improvements within the Operations Centre department in line with Banking procedures and Industry regulations.

Uphold the core values and contribute to the achievement of the Companies Vision.

MAIL SERVICE CLERK 05/2007 to 06/2009

BANK OF SOUTH PACIFIC – FIJI

To deliver internal mails and parcels to and from all BSP/Colonial Suva offices in a timely and accurate manner and to ensure that out of Suva mails are properly packed in the correct bags.

To ensure that all incoming mails are sorted on a timely and accurate basis and where required mail enhancements are utilised, e.g. registration and acknowledgement receipts, etc.

To ensure all out going mails are ready for pick up on a timely basis.

Ensure confidentiality of Mails where required.

Maintain a proper record of all stationery used in the mailing process, especially the use of envelopes with statement mailing.

Take due care of all mailing facilities and gear including stamping equipment, scale, bags and locks etc, and ensure all are in good order. Highlight any discrepancies to superiors on a timely basis.

Providing reasonably accurate statistics and information on mailing volumes etc as and when required by superiors.

Maintain a good relationship with the external mail service providers by ensuring timely and accurate settlement and clear communication in cases of disputes.P

To assist Voucher Processing with cheque processing as and when free of mailing duties.

To manage all customer-related complaints and queries relating to the above process’s and ensure that all written and verbal complaints are resolved in line with the Company’s complaint management policy.

PURCHASING OFFICER 02/2006 to 05/2007

SUVA PENINSULA INTERNATIONAL HOTEL – FIJI

Management of purchase at the hotel.

Checking of stock inventory.

Managing stock takes are done at the various departments for the smooth run of the business.

Managing of liquor section at the hotel.

Ensure that stock take reports are submitted in timely manner to operations manager.

Ensure correct purchase order number is given to correct order.

Check reservations with reservation manager ensure have sufficient stock.

Education

Certificate: ELECTRONICS 2013

FIJI NATIONAL UNIVERSITY - SUVA CITY, FIJI

Certificate: BANKING 2013

FIJI NATIONAL UNIVERSITY – SUVA CITY, FIJI

Certificate: MICROSOFT OFFICE EXCEL INTERMEDIATE 2012

FIJI NATIONAL UNIVERSITY – SUVA CITY, FIJI.

Certificate: BUSINESS ACCOUNTING/MYOB 2009

NZPTC – SUVA CITY, FIJI.

Diploma: BUSINESS ACCOUNTING 2006

FIJI INSTITUTE OF TECHNOLOGY – SUVA CITY, FIJI.

High School Diploma: 2003

ALL SAINTS SECONDARY SCHOOL - LABASA TOWN, FIJI

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